Customer Support Specialist

Job Description

Title: Customer Support Specialist

Company Name: International Convention City Bashundhara

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center
• Freshers are also encouraged to apply.

• At least 2 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center
• Freshers are also encouraged to apply.

Must have good vocal clarity

• Conduct inbound calls and provide accurate, satisfactory answers or solutions to customer queries.

• Inform customers about products, services, and policies by handling outbound calls, messages, and email services.

• Guide callers through troubleshooting, navigating the company`s site and software, or using products or services.

• Ensure that the details of each call are recorded in the prescribed format for follow-up and future reference.

• Maintain regular communication with clients regarding their requests, updates, and progress tracking.

• Follow up on client requirements and ensure timely delivery of services.

• Coordinate with internal departments to resolve client issues efficiently.

• Maintain a friendly, professional, and patient tone in all communications.

• Able to speak clearly and persuasively in English in positive or negative situations.

• Professional, courteous and know proper phone etiquette.

• Identify customers` needs, clarify information, research every issue and provide solutions and/or alternatives.

• Mobile bill,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As per company policies