Customer Support Manager
Job Description
Title: Customer Support Manager
Company Name: EXOTICO SOLUTIONS
Vacancy: 3
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup
Published: 2025-11-20
Application Deadline: 2025-12-20
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup
Skills Required: Client Service,Client Support,Customer Service Management,Customer Support
Additional Requirements:
Strong practical knowledge of operating computer functions·
Ability to convey tone and intent clearly through text·
Fast and accurate typing skills·
Friendly, professional, and responsive communication style·
Excellent verbal and written communication skills.
Able to coordinate across departments and relay information effectively.
Calm under pressure, solution-oriented, and responsive to urgent concerns.
Able to prioritize tasks and manage time efficiently in a fast-paced environment.·
Willing to work at night shifts to match business hours in North America
Willing to be in a minimum of 3 months probation period (depending on performance).
Able to speak clearly and persuasively in English in positive or negative situations.
Work with team members to achieve departmental goals and improve service quality.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Responsibilities & Context:
Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.
Relay client concerns, updates, and feedback to the appropriate department (e.g., Payroll, Finance).
Track client-specific instructions and ensure they are implemented throughout the service cycle.
Provide proactive updates to clients on file progress and important workflow milestones.
Identify and escalate urgent issues or client dissatisfaction to management when needed.
Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through.
Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients
Job Other Benifits:
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other benefits as per official policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.57% |
| University of Dhaka | 2.53% |
| Daffodil International University (DIU) | 2.05% |
| Green University of Bangladesh | 1.69% |
| North South University | 1.57% |
| East West University | 1.45% |
| Govt. Titumir College | 1.33% |
| Tejgaon college | 1.20% |
| American International University Bangladesh (AIUB) | 1.20% |
| Jagannath University | 1.20% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 69.52% |
| 31-35 | 18.55% |
| 36-40 | 6.27% |
| 40+ | 4.34% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.12% |
| 20K-30K | 45.90% |
| 30K-40K | 19.88% |
| 40K-50K | 6.75% |
| 50K+ | 7.35% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 18.43% |
| 0.1 - 1 years | 10.48% |
| 1.1 - 3 years | 22.53% |
| 3.1 - 5 years | 19.16% |
| 5+ years | 29.40% |
