Customer Support Manager

Job Description

Title: Customer Support Manager

Company Name: EXOTICO SOLUTIONS

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup

• Strong practical knowledge of operating computer functions·      

• Ability to convey tone and intent clearly through text·      

• Fast and accurate typing skills·      

• Friendly, professional, and responsive communication style·      

• Excellent verbal and written communication skills.      

• Able to coordinate across departments and relay information effectively.    

• Calm under pressure, solution-oriented, and responsive to urgent concerns.

• Able to prioritize tasks and manage time efficiently in a fast-paced environment.·      

• Willing to work at night shifts to match business hours in North America

• Willing to be in a minimum of 3 months probation period (depending on performance).

• Able to speak clearly and persuasively in English in positive or negative situations.

• Work with team members to achieve departmental goals and improve service quality.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.

• Relay client concerns, updates, and feedback to the appropriate department (e.g., Payroll, Finance).

• Track client-specific instructions and ensure they are implemented throughout the service cycle.

• Provide proactive updates to clients on file progress and important workflow milestones.

• Identify and escalate urgent issues or client dissatisfaction to management when needed.

• Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through.

• Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients

• Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per official policy.