Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Explore Next Information Limited (EXNIN)

Vacancy: 10

Age: 20 to 32 years

Job Location: Dhaka (Mirpur 1)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Coaching Center, E-commerce, Educational Technology (Edtech) Startup

• Bachelor/Honors
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Coaching Center, E-commerce, Educational Technology (Edtech) Startup

• Age 20 to 32 years
• Only Female

Skills & Expertise

• Call Center
• Client Service
• Customer Care
• Customer Relations
• Customer Service
• Facebook Live Presenter
• video presentation

Key Selling Points

• You have to maintain our Customers Call and also be responsible for hosting live streams or records on all social media platforms, including LinkedIn, YouTube, Instagram, Facebook etc.

Job Context: EXNIN is an online course provider specializing in academic and skill development programs. Currently, we are looking for an individual who is capable of managing customer inquiries via phone calls and also producing as a Live Video Content Host.

Job Responsibilities

• Professionally handle inbound and outbound calls.
• Provide exceptional customer service and ensure satisfaction.
• Resolve customer complaints promptly and effectively.
• Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
• Keeping records of all conversations in a comprehensible way.
• Maintain customer queries in different channels (Facebook, Live chat, Email)
• Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
• Outstanding Presentation skills as a host on social media live presenter.

T/A Salary Review: Yearly Festival Bonus: 2