Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Education
- Bachelor/Honors
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Skills Required
Additional Requirements
- Age 20 to 24 years
Experience in Customer Support, Courier Operations, Order Processing, E-commerce Operations, or a related field will be preferred.
Excellent verbal communication skills in Bangla and basic professional communication in English.
Strong convincing, negotiation, and interpersonal skills with the ability to manage difficult customer situations tactfully.
Customer-focused mindset with patience, empathy, and a positive attitude.
Good proficiency in Microsoft Excel, Google Sheets, and common office applications.
Experience using courier management systems, order management software, or CRM platforms will be considered an advantage.
Candidates having prior experience working with courier partners such as Steadfast, RedX, Pathao Courier, Paperfly or eCourier will receive preference.
Responsibilities & Context
Job Summary
We are looking for a proactive, customer-focused, and highly organized Customer Support Executive to manage customer inquiries and coordinate with courier partners to ensure smooth order delivery across Bangladesh.
Key Responsibilities
Handle customer inquiries through phone calls, Facebook, WhatsApp, email, and other communication channels.
Coordinate with courier partners regarding parcel pickup, transit, delivery, return, and exchange processes.
Track parcel movement and follow up on delayed, stuck, missing, damaged, or returned shipments until resolution.
Resolve customer complaints related to delivery, payment, exchange, return, and order status with professionalism and empathy.
Communicate confidently with customers to build trust and ensure a high level of customer satisfaction.
Monitor courier performance and escalate unresolved issues to the appropriate authority when necessary.
Maintain accurate records of customer interactions, courier issues, and daily operational activities.
Prepare daily reports on pending deliveries, courier issues, customer complaints, failed deliveries, return parcels, and exchange requests.
Ensure all customer issues are resolved within the company`s service standards.
Identify recurring operational challenges and recommend process improvements.
Perform any additional tasks assigned by management to support customer service and operational excellence.
Job Other Benifits
- Performance bonus,Over time allowance
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
* Career Growth opportunities in a fast-expanding E-commerce Organization.
* Supportive, Creative work environment.
* Yearly salary review.
* Employee Purchase Discount.
* Leave benifits as per company policy.