Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Education
- Bachelor/Honors
Requirements
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Skills Required
Additional Requirements
- Age 20 to 26 years
Experienced in customer support will be preferred.
Strong verbal & written communication in Bangla & English.
Convincing ability and customer handling skill.
Fast typing and basic CRM knowledge.
Must be well-presented and confident in customer interactions.
Friendly, patient, and problem-solving mindset
Responsibilities & Context
Job Summary
We are looking for a proactive, energetic, and customer-focused individual to join Ap.com.bd as Customer Support Executive. The ideal candidate will be responsible for handling customer inquiries, generating sales through inbound and outbound calls, assisting customers in selecting the right products, and providing excellent pre- and post-sales support.
Key Responsibilities
Handle customer inquiries via WhatsApp, email, and phone.
Handle inbound & outbound customer calls for sales and support.
Guide customers through product selection, ordering, and after-sales processes.
Solve issues related to delivery, product quality, and returns.
Provide after-sales support to ensure customer satisfaction
Maintain accurate records of customer queries and resolutions.
Update order status and follow up regularly
Follow up to ensure customer satisfaction.
Cooperate with different sales campaigns.
Job Other Benifits
- Over time allowance,Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Incentive Based on Sales/KPIs
Career Growth Opportunities
Internal recruitment Opportunities
Opportunity to Work with Fast-growing E-commerce BrandsWorkplace