Job Description
Title: Customer Service Sales Engineer
Company Name: Buhler (Bangladesh) Pvt. Ltd
Vacancy: 1
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Engineering Firms
Published: 22 May 2025
Education:
∎ Bachelor in Engineering (BEngg) in Mechanical Engineering, Bachelor in Engineering (BEngg) in Electrical & Electronic Engineering
Requirements:
Additional Requirements:
∎ Good written and verbal communication in English and Bengali.
∎ Minimum 5-6 years of sales experience in the process industry or similar industries.
∎ Strong technical background and equipped with sales experience for customer service solutions including spare parts selling, retrofitting/ upgrading, and service contract.
∎ Tools: Microsoft Office + internal software: Intranet (B-Net, SAP Quotation, CRM, CS Web).
∎ CRM: Utilization and responsibility for dedicated data set.
∎ Business Knowledge: Knowledge of major value drivers of customer P&L and ability to explain impact of Buhler services (ROI).
∎ Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
∎ Eager to learn and constantly seek to improve professionally through technical and other trainings
∎ Independent, organised and target oriented.
∎ Social competence and entrepreneurial spirit.
∎ Ability to work independently and as a team player across departments.
∎ Sales flair and negotiating skills.
∎ Focus on customers and services.
∎ Excellent presentation and moderation qualities.
∎ Conflict management.
∎ Able to priority and good time management.
∎ Preparedness to embrace change.
∎ Willingness to travel domestically and internationally based on business requirement.
∎ Requirements
∎ Knowledge, Skills & Abilities
Responsibilities & Context:
∎ Identify and develop new leads for the Animal Nutrition (AN) business unit in terms of spare parts, dies, and rolls.
∎ Collaborate with regional supporting teams to prepare accurate and competitive quotations.
∎ Track and monitor customer interactions, converting feedback and inquiries into sales opportunities.
∎ Work closely with regional Customer Service (CS) teams to provide the right solutions for customers.
∎ Build and maintain strong relationships with customers through regular visits and virtual meetings.
∎ Report recurring customer complaints to senior management for resolution and future product improvement; provide recommendations based on customer feedback related to product features, functions, and development.
∎ Analyse profitability (DB1) data and profit margins to ensure project profitability.
∎ Negotiate pricing and terms with customers to secure favourable outcomes.
∎ Coordinate the contract signing process and ensure all agreements are completed.
∎ Support other business units in lead generation to drive overall business success.
∎ Organize contract documents prior to finalizing agreements with customers.
∎ Collaborate with regional supporting team to prepare Proforma Invoices (PI).
∎ Discuss and confirm commercial terms and conditions with customers.
∎ Liaise with customers regarding the opening of Letters of Credit (L/C).
∎ Notify overseas colleagues of confirmed orders once the customer’s L/C is established.
∎ Communicate with customers to manage any necessary amendments to the L/C.
∎ Work closely with banks to assist customers in resolving L/C-related issues.
∎ Coordinate with regional supporting teams to arrange all necessary shipping documents (e.g., Invoice, Packing List, Bill of Lading, Certificate of Origin).
∎ Enter and maintain customer information and generate leads within the CRM system.
∎ Record all customer interactions and activities in CRM.
∎ Create and manage sales opportunities in CRM.
∎ Perform regular and quick verification of CRM entries.
∎ Update and track project risks in the CRM platform.
∎ Record opportunity handshakes and mark opportunities as won upon order release in CRM.
∎ Use CRM data to proactively follow up with customers.
∎ Regularly follow up on all leads and opportunities within CRM.
∎ Organize training programs for customers to enhance their knowledge and engagement.
∎ Represent the company at exhibitions and industry events.
∎ Visit customer sites, often accompanied by regional colleagues, to strengthen relationships.
∎ Coordinate with news and media representatives to support advertising initiatives.
∎ Leverage social referrals and digital platforms to promote Bühler’s brand.
∎ Compile and categorize customer data for Animal Nutrition sectors according to specific categories.
∎ Prepare a detailed list of competitors, highlighting their strengths and positioning.
∎ Identify Bühler’s principal competitors and define market segments.
∎ Drive Animal Nutrition business development activities aligned with Hoshin Kanri objectives.
∎ Commercial Activities
∎ CRM Activities
∎ Business Development & Market Analysis
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Buhler (Bangladesh) Pvt. Ltd
∎ Impetus Center (2nd Floor), 242/B Tejgaon-Gulshan Link Road. Tejgaon, Dhaka-1216.
∎ Buhler (Bangladesh) Pvt. Ltd is 100% owned subsidiary of Buhler AG, Switzerland. Bühler Holding AG based in Uzwil, Switzerland is a technology company for plant and equipment and related services for processing foods and manufacturing advanced materials. The organization holds leading market positions worldwide in the fields of technology as well as processes for transforming grain into flour and animal feeds, producing pasta and chocolate, biscuit, noodles, wafer etc, and manufacturing die cast components. The core technologies of the Group are in the field of mechanical and thermal process engineering. Bühler Group operates more than 140 countries all over the world.
To enhance the local presence and ensure customers satisfaction, Buhler (Bangladesh) Pvt. Ltd intend to increase the local resources to cater the huge untapped potentials of Bangladesh in the Food and Grain and Consumer Food segment.
Address::
∎ Impetus Center (2nd Floor), 242/B Tejgaon-Gulshan Link Road. Tejgaon, Dhaka-1216.
∎ Buhler (Bangladesh) Pvt. Ltd is 100% owned subsidiary of Buhler AG, Switzerland. Bühler Holding AG based in Uzwil, Switzerland is a technology company for plant and equipment and related services for processing foods and manufacturing advanced materials. The organization holds leading market positions worldwide in the fields of technology as well as processes for transforming grain into flour and animal feeds, producing pasta and chocolate, biscuit, noodles, wafer etc, and manufacturing die cast components. The core technologies of the Group are in the field of mechanical and thermal process engineering. Bühler Group operates more than 140 countries all over the world.To enhance the local presence and ensure customers satisfaction, Buhler (Bangladesh) Pvt. Ltd intend to increase the local resources to cater the huge untapped potentials of Bangladesh in the Food and Grain and Consumer Food segment.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Jun 2025
Category: Sales Representative (SR)
