Job Description

Title: Customer Service Manager (CSM)/ Customer Service Officer (CSO), Retail Distribution Division

Company Name: Midland Bank Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Minimum graduation from relevant background without having 3rd class/division in any examination.

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ Job Grade: AO/Officer/EO/JAVP/FAVP

Job Responsibilities:
∎ Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
∎ Open new accounts/Closing accounts.
∎ Make alterations to existing accounts as per customer requests.
∎ Payment procedures of instruments are complied as per Bank's policy.
∎ Help resolving problems or discrepancies concerning customers' accounts.
∎ Positioning the branch as an effective Retail Sales and Service outlet by providing superior customer service.
∎ Proper and authentic reporting to regulatory authority and internal stakeholders.
∎ Ensuring proper functioning of day to day control & periodic monitoring of activities and timely resolution of risk issues.
∎ Ensuring quality business portfolio as per bank's risk appetite and maintenance of customer relationship thus keeping a healthy portfolio for the branch.
∎ Handling customer feedback and complains to ensure high standard customer service.
∎ Penetrating the market for different products as per requirement of the bank.

Additional Requirements:
∎ Age 25 to 45 years
∎ Assisting Branch Manager to meet or exceed financial targets by effective management of RM and branch sales team.
∎ Implementing and monitor robust compliance both regulatory & internal control regime across all operational aspects of the Branch.
∎ Ensuring proper control & compliance in Branch operation with Bank's policies, regulatory laws & guidelines.
∎ Authorizing of financial & non-financial transactions by ensuring proper verification of source & supporting documents.
∎ Continuously identifying areas of improvement and initiate action wherein necessary.
∎ Ensuring an environment where the CSO/RO/RMs can operate as a team demonstrating the values of the bank and maintain high levels of motivation among branch people.
∎ Playing key role in branch profitability and achieving the branch's business target as well as other financial KPIs through acquiring low cost business.
∎ Qualification & Other Competencies
∎ Minimum five (5) years of experience in branches of reputed Banks; one (1) year of experience in similar role is preferable.
∎ Minimum graduation from relevant background without having 3rd class/division in any examination.
∎ Experience of working in a centralized process and real time on-line banking environment is preferable
∎ Excellent business communication skills with effective business acumen.
∎ Leadership qualities to managing, coaching and mentoring people.

Compensation & Other Benefits:
∎ Competitive Salary
∎ Other admissible benefits as per Service Rules of the Bank
∎ Career progression opportunity based on performance
∎ Festival Bonuses/ Medical Facilities/ Other benefits

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Mar 2023

Company Information:
∎ 16 Feb 2023
∎ Midland Bank Limited
∎ Address : Head Office, N.B.Tower (Level 6-9), 40/7 North Avenue, Gulshan-2, Dhaka-1212, Bangladesh
∎ Web : www.midlandbankbd.net
∎ Business : Midland Bank Limited, a new generation commercial bank run with Centralized Banking Model, retains a vision to be the choice of all customers within the region and beyond, to function as their preferred financial services provider by pursuing an endless voyage towards excellence in every aspect.

Category: Bank/Non-Bank Fin. Institution

: Candidates will be treated strictly on merit, experience and performance record. Only short-listed candidates will be communicated and any sort of persuasion will result in disqualification. MDB reserves the right to accept or reject any application without assigning any reason whatsoever.

Source: bdjobs.com

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