Customer Care Manager (Hospital Division)
Job Description
Title: Customer Care Manager (Hospital Division)
Company Name: MARKS Medical College and Hospital
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-11-14
Application Deadline: 2025-12-13
Education:
Bachelor’s degree in any discipline.
Requirements:
Skills Required:
Additional Requirements:
Freshers are encouraged to apply
experience in hospital or service sector is an added advantage.
Excellent communication, leadership, and problem-solving skills.
Strong organizational ability with an empathy-driven approach.
Responsibilities & Context:
Organization: MARKS Medical College & Hospital
Location: Mirpur 14, Dhaka 1206.
MARKS Medical College & Hospital is seeking a dedicated and compassionate Customer Care Manager to lead our Patient Services Department. This role focuses on ensuring a seamless and positive experience for every patient through effective communication, empathy, and service excellence.
Key Responsibilities
· Supervise and guide the customer care and patient service team.
· Ensure a smooth process for patient admission, billing, and discharge.
· Handle patient queries, feedback, and complaints with professionalism and care.
· Coordinate with clinical and administrative departments to enhance service delivery.
· Maintain service quality standards and monitor patient satisfaction levels.
· Train and develop staff on communication and service protocols.
Job Other Benifits:
Compassionate and professional work environment.
Opportunities for professional growth and training.
Competitive salary and benefits (as per hospital policy).
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
