CRM & IT System Admin and Analyst | BPO | Australian Campaign
Job Description
Title: CRM & IT System Admin and Analyst | BPO | Australian Campaign
Company Name: Sales Manager Pvt. Limited
Vacancy: 1
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Computer Application (BCA)
∎ O'level & A Level completed will be an advantage or able to demonstrate intermediate level of English.
∎ Bangladesh University of Engineering and Technology,University of Dhaka students will get preference
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
IT System Management, Technical Support, Ability to Work Under Pressure, Business Analyst, Business Process, Cloud Platform, CRM, Project Management, System Analyst, Web Development
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center, Direct Selling/Marketing Service Company, E-commerce, IT Enabled Service, Software Company
Job Responsibilities:
∎ The candidate will be responsible for strategic planning & design, support, maintenance, configuration, IT process & policy development, training, help documentation, research & development, management and operation of the IT systems and services.
∎ The successful applicant will have significant experience in achieving success in IT, System Admin, Web and Digital projects within complex organisations.
∎ Study and gather a clear understanding of the business and regulatory requirements for business rules.
∎ Ensure smooth operation of the cloud based cognitive Field Services Support System and mobile app platform.
∎ Regularly incorporate change requirements (from internal stakeholders) and regulatory updates into the system as needed.
∎ Restructure the operation within the CRM (Dataforce & Hubspot) with latest regulatory/industry changes/updates and integrate changes into the technical platform.
∎ Own projects, solutions, and key responsibilities within a larger business initiative.
∎ Enable faster and smarter business processes and implement analytics for meaningful insights.
∎ Nurture dependable IT infrastructure and networking that's always up and running.
∎ Partner with internal and external partners to communicate project status, activities, updates, and achievements.
∎ Forecast upcoming requirements and should be able to submit proposal to management.
∎ Communicate with vendors, suppliers, Service Providers for new requirements, current solution, Warranty Claim, AMC and troubleshoot purpose.
∎ Preserve IT assets and maintaining proper documentations for Regular System Operation, Purchase, Approvals, Changes, Incident reports etc.
∎ Document System Requirement Specification (SRS) and the associated business rules, conditions, workflows, use cases etc.
∎ Work closely with developers to coordinate and explain specification and business rules and able to provide tasks and work.
∎ Perform service administration tasks, including user/group administration, configuration, troubleshooting, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
∎ Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
∎ Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
∎ Perform routine/scheduled audits of the systems, including all backups
∎ Work and able to coordinate closely with end users and stakeholders to troubleshoot and provide solutions and provide inputs and feedback to the corresponding vendor(s) for any issues or bottlenecks.
∎ Work with the business users to demonstrate system changes to validate all relevant business needs are addressed.
∎ Provide presentation, analysis and feedback to management and development team whenever required.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: January 31, 2020
Company Information:
∎ Sales Manager Pvt. Limited
∎ Address : Gazi Tower(3rd Floor),151/6, Panthapath,Dhaka.
∎ Web : www.salesmanager.com.bd (UC)
∎ Business : Sales Manager Pvt. Limited is a sister concern of CYANERGY PTY LTD (www.cyanergy.com.au). As a startup, Sales Manager 2020 mission is to setup Cyanergy back office operation in Dhaka and build Sales Manager as a reputable BPO brand in Australia and New Zealand market with a focus in Direct Sales (Telemarketing), Digital Marketing and accounting arena.
Category: IT/Telecommunication
Read Before Apply: Please remember you may need to start early morning to work according to Australian time zone and follow Australian holiday calendar. Standard working days Monday to Friday.
Deadline Expired on 31st Jan 2020
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