Credit Manager

Job Description

Title: Credit Manager

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 35 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 6 to 12 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

Bachelor’s degree or Diploma in Accounting, Finance, Business or a related field from a recognized university/institution.

• 6 to 12 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 35 to 45 years

• 6–12 years of relevant experience in hotels or restaurants.

• Experience with an international hotel brand in the Dhaka market will be a strong advantage.

• Pre-opening or post-opening experience in a five-star / upper-upscale hotel will be highly regarded.

• Strong knowledge of Accounts / Finance credit control.

• Proven ability to work under pressure, meet deadlines and manage multiple priorities in a dynamic, high-volume environment.

• Proficient with Microsoft Office.

• Strong knowledge of hotel and finance accounting systems (SUN, Odoo, Opera, Fidelio etc.).

• Excellent organizational and problem-solving skills.

• Excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced, pre-opening hotel environment.

• Willingness to work flexible hours and remain available on call as required by business demands.

• Well-groomed, organized, confident, focused and professional personality with strong attention to detail.

• Excellent analytical, problem-solving, decision-making and interpersonal skills.

• Strong negotiation, presentation and client relationship management skills.

About the Role
Q HOTEL Dhaka is seeking an experienced and results-driven Credit Manager to manage the hotel’s credit accounts and ensure timely collection of all outstanding receivables. You will play a key role in maintaining effective credit control, minimizing bad debts, and supporting the financial health of a five-star hotel.

Key Responsibilities

• Manage the hotel’s Accounts Receivable / City Ledger function and ensure accurate and timely billing.

• Monitor all corporate, government, travel-agent, airline, OTA, long-stay and other credit accounts.

• Review and approve/recommend credit applications, credit limits and payment terms in accordance with hotel policy.

• Monitor outstanding balances and ensure customers settle accounts within agreed credit terms.

• Prepare and review daily, weekly and monthly aging reports.

• Conduct regular collection follow-ups by email, telephone and meetings.

• Identify overdue and high-risk accounts and escalate them to the Financial Controller / Director of Finance and General Manager.

• Monitor accounts exceeding approved credit limits and recommend credit suspension or credit hold where necessary.

• Ensure all invoices have proper supporting documents, authorization and accurate billing information.

• Coordinate with Sales and Operations to resolve billing disputes and discrepancies promptly.

• Reconcile customer accounts and ensure the Accounts Receivable ledger agrees with the General Ledger.

• Monitor and follow up unallocated payments, deposits, credit notes and adjustments.

• Maintain complete documentation of collection activities and customer commitments.

• Review new corporate accounts and conduct appropriate credit-risk assessments before extending credit.

• Monitor and control potential bad debts and doubtful accounts.

• Recommend provisions and write-offs in accordance with company policy and approval procedures.

• Ensure compliance with the hotel’s credit policy, financial controls and accounting procedures.

• Work closely with Sales to ensure commercial agreements and credit terms are properly documented and adhered to.

• Coordinate with Front Office and Night Audit to ensure correct transfer of charges to city ledger / PM accounts.

• Provide management with regular reports on collections, overdue accounts, aging, credit exposure and bad-debt risks.

• Support month-end closing and ensure all receivable balances are properly reconciled.

• Maintain professional relationships with corporate clients while firmly enforcing the hotel’s payment policies.

• Continuously identify opportunities to improve collection efficiency, cash flow and credit-control procedures.

Attractive salary and benefits package commensurate with qualifications and experience, plus the opportunity to contribute to the financial success of a prestigious five-star hotel in Dhaka.