Client Service Representative (U.S.)

• At least 2 years
• The applicants should have experience in the following business area(s): Call Center, Multinational Companies, Immigration and Education Consultancy Service, Immigration/Visa Processing, Telecommunication, Law Firm, Direct Selling/Marketing Service Company, Market Research Firms, Consulting Firms, Embassies/Foreign Consulate

• Masters
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Call Center, Multinational Companies, Immigration and Education Consultancy Service, Immigration/Visa Processing, Telecommunication, Law Firm, Direct Selling/Marketing Service Company, Market Research Firms, Consulting Firms, Embassies/Foreign Consulate

• Age 22 to 35 years

Skills and Attributes

• Strong client service and relationship management skills

• Excellent spoken and written English

• Calm, soft-spoken, and courteous communication style

• Fast learner with strong attention to detail

• Organized, reliable, and able to manage multiple tasks\

• Willingness to study and keep learning about legal processes on a regular basis

Work Requirements

Employment Type: Full-time.        

• Shift: Monday to Friday, 7:00 PM to 4:00 AM, and Saturday, 8:00 PM to 12:00 AM (Bangladesh Time).

• From the first week of November through March, the shift may change to 8:00 PM to 5:00 AM Monday to Friday and 9:00 PM to 1:00 AM on Saturday to accommodate U.S. daylight saving time changes.

• Workspace: A quiet, private work environment.       

• Equipment: A personal computer, a stable internet connection, and noise-canceling headphones.

About the Role

Mehran Law, a U.S. law firm,  is seeking a polished, articulate Client Service Representative to serve as the first point of contact for our international clients. You will manage inquiries, track leads, and maintain accurate documentation while delivering a professional, empathetic client experience. This position suits confident communicators who can handle numerous client interactions efficiently and keep meticulous records.

The first three (3) months of employment will be a probationary period.

Key Responsibilities

• Respond promptly and courteously to inbound and outbound client inquiries via phone (using online calling tools), email, and messaging platforms, including responding appropriately and professionally to messages in social media groups.

• Maintain accurate client records and follow-ups in the CRM, Google Sheets, and other internal systems.

• Track leads, assess prospective client eligibility, and conduct timely follow-ups.

• Support clients throughout their case journey with clarity, patience, and empathy.

• Collaborate with attorneys and internal teams to ensure smooth, efficient case management.

• Pursue continuous, self-directed learning to build working knowledge of immigration, personal injury, and real estate matters. We encourage self-learning along with the training provided.