Experience
- 1 to 5 years
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- 1 to 5 years
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age At least 20 years
- Only Male
Strong understanding of IP networking (TCP/IP, OSI layers, subnetting, RTP, DNS, port addressing) with basic knowledge of Routing & Switching
Experience with MikroTik (Winbox), Ubiquiti (UniFi/UISP), and basic Linux/networking commands
Knowledge of SIP protocol and ability to configure & maintain telecom/network management platforms
Strong troubleshooting, analytical thinking, and decision-making skills under pressure
Proficiency in MS Office (Word, Excel) and general internet usage
Excellent English communication skills, with a collaborative mindset, ability to work in teams, meet deadlines, and handle international clients
Responsibilities & Context
At Alternate Access, we value teamwork, dedication, and a commitment to providing exceptional support to our customers and vendors. If you have the right technical skills and are comfortable working night shifts, we invite you to join our dynamic team and grow your career in the telecommunications industry.
Key Responsibilities
Provide online support to customers and vendors through email, messenger, and phone
Monitor network performance 24/7 across MikroTik, Ubiquiti, and Cisco devices
Resolve customer connectivity issues such as slow speed and no internet
Manage the trouble ticket system efficiently, from logging to resolution
Troubleshoot real-time issues faced by customers and vendors
Collaborate effectively with a highly skilled technical team
Carry out other tasks assigned by management
Job Other Benifits
- Weekly 2 holidays
- Festival Bonus: 2
- Lunch Facilities: Full Subsidize