Chief Admission Officer (Call Center)

Job Description

Title: Chief Admission Officer (Call Center)

Company Name: Mojaru Education & Technologies Limited.

Vacancy: 2

Age: 35 to 48 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center, Educational Technology (Edtech) Startup

• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom)
• Master of Business Administration (MBA)
• Executive Master of Business Administration (EMBA)

• 7 to 10 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center, Educational Technology (Edtech) Startup

• Age 35 to 48 years

Job Responsibilities

As the Chief Admission Officer (Call Center), you will lead the company’s telesales and customer support operations. You will build and manage a high-performing, data-driven team focused on achieving conversion targets and delivering exceptional customer experiences. Key responsibilities include:

• Manage daily call center operations including inbound/outbound calls, WhatsApp, SMS, and email communication.

• Lead and coach telesales, customer service, and lead management teams.

• Set and monitor daily, weekly, and monthly call targets, conversion rates, and KPIs.

• Implement quality assurance (QA) processes, conduct regular feedback sessions, and evaluate agent performance.

• Design and update call scripts, offers, and sales communication strategies.

• Recruit, train, and develop new telesales agents and team leaders.

• Coordinate with CRM and data teams for tracking, reporting, and improving the customer journey.

• Present sales analytics, trends, and strategic recommendations to the CEO and senior management.

• Improve operational efficiency by integrating new technologies such as Speech-to-Text AI, dialers, and chatbots.
  

• Skills & Competencies

  • Strong leadership and team management skills.
    
    

  • Proven track record in achieving KPIs, conversion targets, and sales goals.
    
    

  • Expertise in call scripting, customer handling, and upselling techniques.
    
    

  • Proficiency in data-driven decision-making and performance analysis.
    
    

  • Experience with CRM, dialers, Google Sheets/Excel, and call center software.
    
    

  • Excellent communication and negotiation skills.
    
    

  Ability to thrive in a fast-paced sales environment.