Call Center Executive – Prefine

• At most 4 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Online Retail Startup
• Freshers are also encouraged to apply.

• HSC

• At most 4 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Online Retail Startup
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• Minimum 1 year of experience in Call Center, Telesales, or E-commerce Customer Service will be given preference.

• Freshers with excellent communication skills, confidence, and strong sales potential are encouraged to apply.

• Must have strong verbal communication and customer-handling skills.

• Ability to handle both inbound and outbound sales calls professionally.

• Strong negotiation, persuasion, and sales conversion abilities.

• Basic computer knowledge, including Microsoft Excel or Google Sheets.

• Experience in order confirmation, customer follow-up, and upselling will be an added advantage.

• Must be responsible, punctual, target-oriented, and willing to learn.

• Final selection will be based on relevant experience, communication skills, and interview performance.

Prefine, a growing premium fashion and lifestyle brand in Bangladesh, is looking for 03 experienced and motivated Call Center Executives to join our Customer Service & Sales Team.

We are seeking candidates who have strong communication skills, a customer-focused mindset, and prior experience in e-commerce customer service, telesales, or call center operations.

Key Responsibilities

1. Handle inbound and outbound customer calls professionally.

2. Confirm customer orders and ensure accurate order processing.

3. Follow up with customers regarding orders, deliveries, and pending confirmations.

4. Respond to customer inquiries and provide accurate product information.

5. Handle customer complaints, exchange requests, and after-sales support.

6. Convert customer inquiries and potential leads into confirmed sales.

7. Maintain accurate customer records and update order information.

8. Coordinate with the operations and delivery teams when necessary.

9. Achieve daily and monthly call handling, order confirmation, and sales targets.

10. Maintain a positive customer experience and represent Prefine professionally.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Performance-based sales incentives and rewards.

• Career growth and promotion opportunities based on performance.

• Professional training and skill development opportunities.

• Friendly, supportive, and professional working environment.

• Opportunity to grow with a premium fashion and lifestyle brand.