Front Desk Executive

Excellent communication skills in Bangla and good command of English

Good telephone etiquette and a polite, patient attitude

Proficiency in MS Office (Word, Excel) and fast, accurate data entry

Ability to handle crowds and work under pressure

Basic knowledge of passport and medical processing for expatriate workers is an advantage

Neat, professional appearance

Welcome candidates, agency representatives and visitors professionally, and guide them to the correct counter or department.

Register candidates and collect and verify their documents (passport, medical slip, agency information, photographs and so on).

Enter candidate data accurately into the system and keep records up to date.

Explain the medical test procedure, timing, reporting dates and fees to candidates and agencies.

Handle incoming calls and inquiries and coordinate with the lab, doctors, radiology and reporting teams.

Manage the queue and appointment flow, and keep the waiting area orderly, especially at peak hours.

Handle payments and issue money receipts (if applicable), and maintain daily records.

Coordinate with recruiting agencies about report status, delivery and follow-ups.

Keep candidate information confidential and follow the center’s rules and procedures.

Perform other related duties assigned by management.