Call Agent (Customer Support & Booking Executive)

Job Description

Title: Call Agent (Customer Support & Booking Executive)

Company Name: Tofiza Tours And Travels

Vacancy: 02

Age: Na

Job Location: Cox`s Bazar

Salary: Tk. 12000 - 18000 (Monthly)

Experience: --

Published: 2026-09-16

Application Deadline: 2026-09-26

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Company Information (কোম্পানির বিবরণ)

* Company Name: Tofiza Tours And Travels

* Business Type: Government Authorized & Meta-Verified (Blue Tick) Travel Agency

* Company Location: Plot-25 (Water Orchid), Kolatoli, Cox's Bazar.

POSITION 01: Air Ticket Executive (Male) Job Details:

* Job Title: Air Ticket Executive

* Vacancy: 01 (Male Only)

* Employment Status: Full-time

* Job Location: Kolatoli, Cox's Bazar (Office-Based)

 Job Responsibilities (দায়িত্বসমূহ):

* Handle domestic and international air ticket queries from clients via phone, WhatsApp, and social media.

* Check flight availability, fares, and issue/re-issue tickets efficiently.

* Maintain strong coordination with various airlines (US-Bangla, Biman Bangladesh, Novoair, Air Astra) and consolidators.

* Provide quick and accurate flight quotations to individual tourists and corporate groups.

* Resolve booking issues or flight cancellation queries calmly and professionally.

Educational Requirements (শিক্ষাগত যোগ্যতা):

* Minimum HSC (Intermediate) or Bachelor's Degree (Graduate) in any discipline.

* Educational qualifications can be relaxed for candidates with outstanding practical experience in the travel sector.

Experience & Additional Requirements:

* Prior experience in GDS software (Amadeus, Sabre, or Galileo) or travel portals is highly preferred.

* Must have basic computer knowledge (MS Excel, Email, and Google Sheets).

* Good typing speed and active communication skills in Bengali and basic English.

* Must be willing to permanently reside in Cox's Bazar for the job.

POSITION 02: Hotel Reservation & Package Executive (Female) Job Details:

* Job Title: Hotel Reservation & Package Executive

* Vacancy: 01 (Female Only)

* Employment Status: Full-time

* Job Location: Kolatoli, Cox's Bazar (Office-Based)

Job Responsibilities (দায়িত্বসমূহ):

* Manage incoming customer inquiries regarding Cox's Bazar hotel bookings, resort reservations, and tour packages.

* Maintain strong B2B relationships with local hotel authorities and suppliers to secure premium room rates.

* Counsel clients over the phone with a polite, clear, and welcoming voice to close sales bookings.

* Create customized travel itineraries (including Chander Gari transport, food menu scheduling, and sightseeing timings).

* Follow up with potential leads to ensure high booking conversion rates.

Educational Requirements (শিক্ষাগত যোগ্যতা):

* Minimum HSC (Intermediate) or Bachelor's Degree (Graduate) in any discipline.

Experience & Additional Requirements:

* Excellent interpersonal and phone-call communication skills in Bengali.

* Strong convincing ability and patience while dealing with family or corporate clients.

* Basic operational knowledge of smartphones, WhatsApp Business, and Excel logs.

* Must be willing to permanently reside in Cox's Bazar for the job.

Salary & Compensation Packages (উভয় পদের জন্য)

* Fixed Salary for Cox's Bazar Local Candidates: Up to BDT 15,000/- (Based on skills & experience).

* Fixed Salary for Outside Candidates (Relocation Support): Up to BDT 18,000/- (To support accommodation and living expenses).

* Commissions: Target-Based Monthly Incentive & Performance Commission (Uncapped commission per successful ticket or package booking after achieving the baseline target).

* Other Benefits: Friendly corporate workspace, rapid career growth opportunities in tourism management, and festival bonuses as per company policy.

Application Procedure (আবেদন প্রক্রিয়া)

Interested candidates who are ready to work and stay in Cox's Bazar are requested to send their updated CV via email:

Email Address: info@tofiza.com

Subject Line Format: Must mention the "Position Name" and your "Home District" (e.g., Application for Air Ticket Executive - Dhaka).

Application Deadline: September 30, 2026