Front Office Manager

Job Description

Title: Front Office Manager

Company Name: KRC Restaurant and Kabab House

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-15

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Direct all daily operations across Front Desk, Concierge, and Guest Relations to maintain seamless resort workflows.

2. Champion end-to-end guest journey touchpoints, from pre-arrival planning through personalized check-in and departure.

3. Personally host VIPs, long-stay guests, and key event stakeholders, delivering bespoke service protocols throughout their stay.

4. Optimize room inventory, allocations, upgrades, and cancellations to maximize occupancy and revenue.

5. Partner with Sales, Reservations, and Events teams to coordinate logistics for group arrivals, corporate packages, and special events.

6. Own the service recovery process, resolving escalated guest complaints with speed and diplomatic follow-through.

7. Analyze guest feedback surveys and online review metrics to identify service gaps and implement targeted quality improvements.

8. Enforce rigorous resort standards for grooming, professional etiquette, and brand hospitality across all front-facing staff.

9. Build dynamic shift rosters, balancing labor budgets with seasonal occupancy surges and daily arrival patterns.

10. Audit key card controls, guest registration, and billing reconciliations in coordination with the Accounts team.

11. Safeguard guest privacy, correspondence, and high-value lost-and-found items in accordance with resort compliance standards.

12. Compile and present operational performance dashboards—tracking occupancy, incidents, and guest satisfaction KPIs—to executive management.

13. Execute strategic priorities and operational projects as directed by the Resort Manager and General Manager.