Job Description


Company Name: Bashundhara Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ SSC / HSC/ Diploma in CSE / CS / ICT preferable / any discipline
∎ Knowledge on basic end user IT Equipment, connectivity

Experience Requirements:
∎ 1 to 2 year(s)

Job Context:
∎ User Engagement (UN) unit is a IT consumer facing function that ensures efficient and effective use of IT Services resulting in overall end user satisfaction and productivity improvements.
∎ The position is responsible to assist in carrying out of onsite physical activities involved in hardware issues, cable laying, network connectivity, CC TV Camera Connectivity etc. as well as to assist in 1st Level Incident Operations, Request and Asset Delivery Operations and providing Release & Deployment Support within the organization`s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware as well as mails, applications, network, OS etc. in workstations.

Job Responsibilities:
∎ 1. Request Management and Asset Operations
∎ Carrying out physical activities involved in Hardware issues, Cable laying, network connectivity, CCTV/Camera related work etc.
∎ Maintain Call/ticket log in support and inventory tool
∎ Arranges for and/or prepares equipment for shipping/receiving co-ordinate requisition process
∎ New Equipment delivery
∎ Take ownership and responsibility of queries, issues and problems assigned
∎ Return defective equipment/parts to inventory, ensure accurate and documented asset transaction to avoid inventory discrepancy
∎ Conduct physical verification of IT Assets as required & keep the inventory of site
∎ 2. Release & Deployment Support
∎ Complete all tasks of assigned internal replacement projects and assigned activities for cross functional projects;
∎ Works with other IT team members regarding new site builds, changes and upgrades
∎ 3. 1st Level Incident Operation Management
∎ Provide 1st Level Support related Applications, Hardware Testing & Troubleshooting;
∎ Mail & Network Troubleshooting, LAN, WLAN to users );
∎ Provide support to resolve Virus & Antivirus Troubleshooting, Operating System & Internet Troubleshooting;
∎ Deliver reinstallation service to the user in case of persistence problem;
∎ Identify, escalate and follow up the second level issues with different unit/vendors to ensure resolution and maintain single point of contact;
∎ Works with vendor support contacts to resolve technical issues within the desktop environment
∎ Dealing with queries by following departmental procedures for fault resolution
∎ Assist 2nd level support team for all IT Issues as possible from front end along with getting guidance from backend team
∎ Provide support for CC TV & IP Camera troubleshooting

Additional Requirements:
∎ Basic/Intermediate technical knowledge of pcs and desktop hardware.
∎ Microsoft Desktop Support Technician an advantage
∎ A+ and N+ experience
∎ Windows 10, Windows 8, Windows 7experience, Software and Hardware Troubleshooting
∎ Basic knowledge on Cable/connectivity details for CC TV, Camera, Network, Routers, switches etc.
∎ Microsoft Office support
∎ Knowledge of all software applications used within the organization
∎ Self-motivated and directed.
∎ Proven analytical and problem-solving abilities.
∎ Strong customer service orientation.
∎ Self-confidence and interpersonal skills
∎ Good communication skills
∎ Strong listening skills
∎ Able to operate effectively in a team environment with both technical and nontechnical team members
∎ Able to operate with minimal supervision
∎ Able to manage time effectively, set priorities appropriately, schedule calls
∎ Able to maintain professional demeanor under stress
∎ Able to operate within customer standard operating procedure
∎ 6 Days a week.
∎ 40-hour on-site work weekly with on-call availability.
∎ May be required to sit for extended periods of time.
∎ Travel may be required to concerned UNIT, Factory or Business areas.
∎ Occasional inspection / monitor ongoing projects and infrastructure setup.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: 10 Nov 2020

Company Information:
∎ 25 Oct 2020
∎ Bashundhara Group
∎ Address : Human Resources, Bashundhara Group, Bashundhara Industrial Headquarters-2, Plot-56/A, Block-C, Umme Kulsum Road, Bashundhara R/A, Dhaka-1229
∎ Web :
∎ Business : Real Estate, Manufacturing, Trading etc.

Category: IT/Telecommunication