Student Support & Admin Officer

Job Description

Title: Student Support & Admin Officer

Company Name: UK Graduate LTD

Vacancy: 3

Age: 25 to 50 years

Job Location: Bangladesh, Dhaka, Sylhet

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• Bachelor/Honors

International English Language Testing System (IELTS)
Candidates must hold an IELTS overall score of 7.0, with no band less than 6.5 in Speaking.

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• Age 25 to 50 years

Probation:
6 months satisfactory probationary period

Job Purpose

The Student Engagement & Academic Support Officer will be responsible for proactively contacting students to ensure regular attendance, timely assignment submission, and effective communication of academic and administrative updates. The role plays a key part in improving student engagement, retention, and compliance with academic regulations.
Key Responsibilities

Student Communication & Follow-Up

• Make outbound calls to students regarding:

  • Class attendance and punctuality

  • Assignment and coursework submission deadlines

  • Academic progress and engagement concerns

• Follow up with absent or at-risk students and record outcomes accurately.

• Provide clear guidance to students on academic expectations and deadlines.

Academic & Administrative Support

• Communicate important updates related to:

  • Timetables and class changes

  • Assessments, resubmissions, and extensions

  • Academic policies and procedures

• Liaise with academic staff, registry, and compliance teams where necessary.

• Escalate serious academic or attendance issues to the relevant department.

Record Keeping & Compliance

• Maintain accurate records of student communications in internal systems.

• Ensure all interactions comply with higher education and data protection standards (GDPR).

• Support internal audits and reporting requirements related to student engagement.

• Salary Review: Half Yearly
• Festival Bonus: 1