Sr. Asst. Manager / Asst. Manager - Corporate Customer Support

Job Description

Title: Sr. Asst. Manager / Asst. Manager - Corporate Customer Support

Company Name: Next Online Ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Minimum 5 year working experience in ISP or IT.
• Very good knowledge in IP sub-netting, Mikrotik Firewall, Filter and Mangle, various types of Bandwidth controlling, NAT & Port forwarding, tunneling, understand of routing table. Basic knowledge on VISIO and network diagram.
• Must have very good communication skill direct and over the phone with corporate customer.
• Experience in computer LAN setup and troubleshooting.
• Point to point radio setup skills. Cisco routing and switching basic configuration.
• Good understanding of Routing Protocol Static, OSPF, RIP, BGP. Basic knowledge about configuring Linux Server, IP Telephony.
• Mikrotik & Computer hardware Troubleshooting capabilities.
• Experience of handling & Trouble Shooting of IP Camera, DVR, Finger Attendances & Access control Device.
• Must be proactive, energetic & determined to meet deadlines.
• Very good Teamwork skills. E-Mail corresponding with clients.
• Must willing to work for long time. Willing to acquire new skill.
• Positive attitude and dedicated to the job.

• Lead technical team and able to work under pressure.
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Prioritizing and managing many tasks at the same time.
• Ensure all issues are properly logged.
• Document technical knowledge in the form of notes and manuals. Committed and performance driven.