Service Point In-Charge

Job Description

Title: Service Point In-Charge

Company Name: Minister Hi-Tech Park Ltd.

Vacancy: 10

Age: 28 to 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Diploma in Mechanical
• Bachelor of Science (BSc)

• At least 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Age 28 to 35 years
• Only Male

• Candidates who are experienced are encouraged to apply only.
• Electronics background candidates will get advantage.

• Daily job assigns and follow up with serviceman and communicate with customers, dealers, Salespeople, and other related persons. Maintain team members administratively.
• Monthly service report (Product Model, Category and District wise max problem, Indoor service, Technician performance report & Evaluation Report).
• Complain feedback entry on Service software.
• Daily person-wise working report submit to service Monitoring/ Coordinator.
• Follow-up for pending complaints and service people monitoring. Sales return / Replace issue investigation and finally processing.
• Missing issue investigation and finally processing.
• The daily pick & drop service maintains. Service cost minimization. Warranty checking.
• Technician & Third-party bill checking.
• Monthly Meeting arranges with the technician.
• Maintain spare Parts stocks.
• Feedback calls should be taken daily with every customer for smooth service and future service.
• Administrative work & also do other additional work as assigned upon you by management.