Senior Officer - Office of the Registrar

Job Description

Title: Senior Officer - Office of the Registrar

Company Name: BRAC University

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): University

• Bachelor/Honors

Bachelor's degree with strong academic results from a recognized university. Minimum 1 year of experience in a similar administrative role preferred.

• At least 1 year
• The applicants should have experience in the following business area(s): University

• Candidates with 1 year of relevant experience will have an advantage.

• Excellent organizational and administrative skills, with knowledge of, or the ability to learn university policies and procedures.

• Familiarity with academic records and student information systems is an advantage.

• Strong interpersonal and relationship-building skills with excellent organizational ability.

• Excellent verbal and written communication skills in both Bangla and English.

• Proficient in MS Office applications and general internet use.

• Ability to work effectively with diverse colleagues, stakeholders and collaborate across departments and service areas.

• Demonstrated initiative and creativity in problem-solving and identifying improvements.

• Methodical, detail-oriented, and flexible with a positive approach to change.

• Strong understanding of confidentiality and data privacy.

BRAC University follows a liberal arts approach to education, which nurtures innovative ideas and gives new impetus to the field of tertiary education. It ensures a high quality of education and aims to meet the demands of contemporary times. BRACU is accredited by the University Grants Commission (UGC) and approved by the Ministry of Education, Government of Bangladesh, which has established itself as one of the leading private universities in Bangladesh. The university plays an integral role in developing skilled graduates for a knowledge-based economy. We are searching for a competent candidate to add value to this role.

KEY RESPONSIBILITIES

• Act as the first point of contact, directing visitors and inquiries to the Office of the Registrar.

• Support and guide students in academic and administrative processes, including documentation, registration, and general inquiries.

• Direct students to appropriate academic and personal development resources when needed.

• Coordinate with university departments to ensure clear communication and efficient operations.

• Manage incoming calls, emails, and in-person queries, forwarding them to the appropriate staff.

• Assist in organizing university events by providing logistical support and necessary information.

• Welcome visitors, prospective students, and guests in a courteous and professional manner.

• Provide accurate information about campus facilities and services.

• Maintain organized and accurate records of inquiries, requests, and services handled at the front desk.

• Prepare reports as required to support service improvement and decision-making.

• Apply university policies and procedures correctly in daily tasks.

• Handle student inquiries while assisting with registration, advising, and graduation-related processes.

• Support the implementation and documentation of university policies and procedures.

• Work collaboratively with different departments to maintain a supportive and efficient environment.

• Serve as a communication link between students, faculty, and administrative staff.

• Provide administrative support to the Registrar and Deputy Registrar as required.

• Perform duties effectively both independently and as part of a team.

Job Location: BRAC University