Senior / Junior Reservation & Ticketing

Job Description

Title: Senior / Junior Reservation & Ticketing

Company Name: Asia Adventure Pvt.ltd

Vacancy: 3

Age: At least 20 years

Job Location: Dhaka (Basundhara RA)

Salary: Negotiable

Experience:

• 1 to 5 years

• 1 to 5 years

• Age At least 20 years
• Only Female

• Proven experience in air ticketing and reservations, including team supervision.

• Hands-on proficiency in relevant GDS platforms, such as Amadeus, Sabre, or Travelport/Galileo.

• Strong knowledge of international fare rules, ticket reissuance, refunds, and airline policies.

• Experience working with airline portals, OTA platforms, and B2B agents.Strong leadership, negotiation, communication, and customer service skills.

• Ability to work under pressure and manage urgent bookings with accuracy.

We are looking for an experienced Manager – Air Ticketing & Reservations to lead our ticketing team and oversee domestic and international air ticketing operations. The ideal candidate will ensure accurate reservation services, drive sales growth, maintain strong airline and B2B relationships, and improve customer satisfaction through efficient use of GDS and digital booking platforms.

• Oversee daily air ticketing and reservation operations for domestic and international flights.

• Manage ticket issuance, reissuance, revalidation, cancellation, refunds, and booking modifications.

• Ensure accurate fare quotations and advise customers on routes, fare rules, baggage allowances, and cancellation policies.

• Supervise GDS operations and coordinate with airline portals, local OTAs, and B2B booking platforms.

• Set sales targets and implement strategies to increase bookings, revenue, and profitability.

• Build and maintain strong relationships with airlines, suppliers, corporate clients, and B2B agents.

• Negotiate competitive fares, commissions, and special deals with airlines and business partners.

• Lead, train, and monitor the ticketing team to ensure service quality and achievement of sales targets.

• Handle complex itineraries, customer complaints, urgent travel requests, and service escalations professionally.

• Monitor booking queues, ticketing deadlines, schedule changes, and flight cancellations to ensure timely action.

• Ensure compliance with IATA requirements, airline policies, fare rules, and internal procedures.

• Minimize ticketing errors, avoidable penalties, and Agency Debit Memos (ADMs) through regular checks.

• Coordinate with the accounts team on payments, refunds, sales reconciliation, and outstanding balances.

• Prepare regular reports on sales performance, ticketing activities, team productivity, and customer service.

• Improve booking workflows and the use of digital payment systems to enhance operational efficiency.

• T/A,Tour allowance,Mobile bill,Performance bonus
• Salary Review: Yearly