Senior Executive/ Executive

Job Description

Title: Senior Executive/ Executive

Company Name: Bangla US Enterprise (Pvt) Ltd

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor of Commerce (BCom)
∎ Master Degree in related discipline is preferable

Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ At Bangla US, we are currently seeking an experienced and motivated professional to join our Service Support team. In this role, you will be the front-line service provider for database management and reporting tasks supporting our client in USA.
∎ Our offer is a challenging and rewarding role in a friendly team environment with an exposure to international business processes and practices. We will also offer you a competitive remuneration package. Our office is centrally located in Gulshan (Tejgaon Link Road) close to public transport and all amenities.

Job Responsibilities:
∎ Regular database management activities, such as bill upload, database posting, optimization and reporting etc.
∎ Logging and resolving issues in a timely manner and capturing all relevant information from the clients
∎ Developing, coordinating & implementing processes and procedures to achieve optimal team workflow and meet quality assurance KPIs
∎ Understanding customer expectations and resolve client issues over the phone and in e-mails.
∎ Participating in overseas training and meetings as requested by management and updating the team about meeting outcomes
∎ Adhering to company processes and achieving high levels of client satisfaction.
∎ Escalating outstanding problems that may impact ability to deliver on time
∎ Being the constructive influencer by being organized, proactive and reliable when it comes to following up information from internal and external sources
∎ Working as part of a collaborative team.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Application Deadline: November 30, 2019

Company Information:
∎ Bangla US Enterprise (Pvt) Ltd
∎ Address : Bangla US Enterprise (Pvt) Ltd, Hashem Tower (3rd Floor), 205 I/A Tejgaon Link Road, Dhaka - 1208
∎ Business : BPO/ Data Entry company

Category: Data Entry/Operator/BPO

Read Before Apply: The candidate who is interested to work in the night shift encourages to apply.