Sales & Service Officer

Job Description

Title: Sales & Service Officer

Company Name: Healthcare Diagnostic Solutions Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Medical Equipment

• Bachelor of Science (BSc)
• Diploma

Biomedical/EEE/ME Engineering in Diploma / B.S.C from any recognized institution

• 1 to 3 years
• The applicants should have experience in the following business area(s): Medical Equipment

• 1-3 years of total experience with strong interpersonal and communication skills.

• Team-oriented mindset supported by sound judgment and common sense.

• Confident, well-presented, proactive, and self-organized, with enthusiasm for long-term career development.

• Committed and passionate about promoting organizational values and contributing to overall growth.

• Strong analytical skills, enabling effective problem-solving and decision-making.

Healthcare Diagnostic Solutions Ltd. (HDSL) is one of the quality & compliance-focused medical devices & diagnostic equipment distributors in Bangladesh. HDSL promotes the most innovative Laboratory solutions from manufacturers like Roche, Horiba, Erba Mannheim, BD, and Randox in Bangladesh. HDSL is one of the sister concerns of Healthcare Pharmaceuticals Ltd., which has already earned a commendable reputation in Bangladesh and abroad through excellence in quality & compliance.

We are looking for dynamic & self-motivated individuals for the mentioned positions:

Function: Sales & Service

Job Responsibilities:

• Installed and configured diverse laboratory instruments (Hematology. Clinical Chemistry, Immunoassay, Coagulation, POCT) including complete software connectivity and validation.

• Performed routine, periodic, and preventive maintenance, monitored analyzer performance, and ensured smooth instrument operation through timely technical interventions.

• Provided customer training on instrument operation, daily maintenance, QC, calibration, and explained key technological and operational advantages.

• Delivered 24/7 technical support both virtually and onsite, troubleshooting issues promptly while maintaining strong customer relationships to generate referrals and new leads.

• Managed sales-related follow-ups with potential customers, recommended upgrades, developed product knowledge, and submitted detailed RCR and TSR reports for all service activities.

We offer competitive compensation package, professional work environment, training and growth opportunities for the right candidate.