Job Description
Title: Reservation Officer ( Females)
Company Name: Fly Far International.
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Call Center, Call Center Operation, Communication, Computer skill, Customer Relation, Customer Service, Seals
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call centre training, Call certer, Computer skill, Customer Care, Customer Support/ Client Service, Effective Communication, Tour Package and Customer Service
∎ Freshers are also encouraged to apply.
Job Context:
∎ We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers` questions, making travel suggestions, and booking tickets.
∎
∎ To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers
Job Responsibilities:
∎ Assisting and advising customers who may be choosing from a variety of travel options.
∎ Making reservations for customers based on their various requirements and budgetary allowances.
∎ Checking the availability of accommodation or transportation on the customers' desired travel dates.
∎ Processing payments and sending confirmation details to customers.
∎ Sorting out any issues that may arise with bookings or reservations.
∎ Selling and promoting reservation services.
∎ Answering any questions customers might have about the reservation process.
∎ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
∎ Providing support to customers who may need to amend or cancel a reservation.
Additional Requirements:
∎ Age 24 to 35 years
∎ Only females are allowed to apply
∎ Experience working in sales or public relations, preferably in the hospitality or travel industries.
∎ Customer-service experience.
∎ Excellent written and verbal communication skills.
∎ Multi-tasking and time-management skills, with the ability to prioritize tasks.
∎ Proficient in Microsoft Office suite.
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ 1 round Air TIcket.
∎ Leave the facility after the probation period.
∎ Payroll Banking.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Sep 2023
Company Information:
∎ 20 Aug 2023
∎ Fly Far International.
∎ Address : Ka /9/A, Hazi Abdul Latif Mansion, Bashundhara Road, Jagannathpur, Dhaka, 1229
∎ Business : "Fly Far International" is a full paced, well renowned travel agency in Dhaka City, Bangladesh. We provide Air ticket, Hotels, Visa, Tour & Holiday packages services of Worldwide. We are becoming the complete tour assistant of our valuable customer.
Category: Hospitality/ Travel/ Tourism
: Experience in call centers will be preferred.
