Reservation Manager

Job Description

Title: Reservation Manager

Company Name: Traveler Mentor

Vacancy: 2

Age: Na

Job Location: Dhaka, Sylhet

Salary: Negotiable

Experience: --

Published: 2026-06-16

Application Deadline: 2026-06-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Handling Reservations and Ticketing:

• Respond promptly to customer inquiries about international flight schedules,

• fares, and availability.

• Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to

• book and issue tickets accurately.

• Process changes to bookings, including reissuance, refunds, cancellations, and

• handling complex itineraries.

• Monitor and manage Passenger Name Records (PNRs) to ensure all bookings are

• correctly documented and ticketed before deadlines.

• Coordinate with airlines to resolve ticketing issues and ensure smooth processing.

Providing Exceptional Customer Support:

• Assist customers in selecting flights that match their preferences and budgets,

• providing tailored travel solutions.

• Address and resolve any concerns or queries, such as baggage allowances, seat

• preferences, and meal requests.

• Inform customers of airline-specific policies, including cancellation rules, visa

• requirements, and travel documentation.

• Handle complaints and disputes with professionalism and a problem-solving approach to ensure customer satisfaction.

Promoting Additional Services:

• Educate customers about available value-added services, including travel

• insurance, premium seating, and special promotions.

• Suggest alternative travel options, upgrades, or packages to enhance customer

• experience and increase sales.

• Actively promote promotional offers and discounts provided by partner airlines.

Documenting and Reporting:

• Maintain detailed records of bookings, ticket modifications, cancellations, and

• refunds.

• Ensure all transactions and communications with clients are accurately logged in

• the company’s system.

• Generate regular reports, including daily, weekly, and monthly summaries of

• sales, revenue, and customer trends, for management.

Problem-Solving and Crisis Management:

• Proactively assist customers with emergency travel needs, such as rebooking in

• cases of flight cancellations or delays.

• Provide solutions for travel disruptions, including rerouting options and

• negotiating with airlines for exceptions.

• Resolve discrepancies in ticket pricing, fare rules, and customer payments in coordination with airlines and internal teams.

Staying Updated on Industry Trends:

• Continuously learn about changes in airline regulations, fare rules, and travel

• industry updates.

• Keep up-to-date with global travel restrictions, visa policies, and entry

• requirements to guide customers effectively.

• Monitor competitor offerings and market trends to suggest improvements to services.

Collaborating with Internal and External Teams:

• Work closely with airlines and suppliers to ensure smooth processing of bookings

• and payments.

• Coordinate with the finance department to process payments, refunds, and credit

• card reconciliations.

• Provide assistance to other team members during peak times to ensure excellent

• service delivery.

Maintaining Service Standards:

• Uphold the agency's reputation for excellent customer service by delivering

• professional and courteous support at all times

• Ensure compliance with IATA regulations, company policies, and airline

• requirements.

• Strive to achieve personal and team sales targets while maintaining high-quality

• service delivery.

• Here’s a complete and professional

• Performance bonus,Mobile bill,Credit card
• Salary Review: Yearly
• Festival Bonus: 2