Quality Assurance Officer

Job Description

Title: Quality Assurance Officer

Company Name: RTM International Sylhet

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Medicine and Bachelor of Surgery(MBBS)

• MBBS with valid registration and with MPH or a relevant medical degree.

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO

• Minimum 3-5 years' experience in the humanitarian settings or related field.

The Following capabilities are mandatory:

• A dynamic individual with a demonstrated ability to perform in a demanding, fast-paced environment.

• Experience in quality assurance or clinical service delivery.

• Experience in PHC or humanitarian health settings is highly preferred.

• Verbal and written fluency in English.

• Strong communication and interpersonal skills.

Research, Training and Management (RTM) International NGO working in Cox's Bazar to implement different projects supported by the Government of Bangladesh, UNFPA, UNICEF and other development partners. To provide essential health services to the affected population across different locations, RTM requires filling the vacancies for the mentioned positions.

Report to: Head of Operations-Field

Major Responsibilities:

• Develop and implement quality standards and service delivery protocols for PHC services.

• Ensure continuous quality improvement (CQI) processes are in place and functioning effectively.

• Conduct regular assessments of service quality using standard checklists and tools.

• Conduct regular visits within the PHC to observe service delivery points (OPD, IPD, Labor Room, NSU, etc.).

• Monitor readiness of the facility, availability of equipment, and functionality of services.

• Provide on-site feedback and guidance to healthcare providers to improve service quality.

• Review patient records, prescriptions, and clinical practices to ensure adherence to protocols.

• Monitor use of tools such as partograph and referral documentation.

• Support clinical staff to maintain high standards of patient care and safety.

• Monitor and ensure proper implementation of IPC protocols across the facility.

• Assess cleanliness, waste management, and hygiene practices in all service areas.

• Provide training and mentoring to staff on IPC practices.

• Ensure quality of non-clinical services, including cleanliness, security, and patient amenities.

• Monitor maintenance of facility infrastructure and equipment.

• Maintain quality-related databases and records.

• Prepare regular reports on quality indicators, findings, and improvement actions.

• Use data to identify gaps and recommend corrective measures.

• Conduct client exit interviews and satisfaction assessments.

• Analyze feedback and integrate findings into quality improvement plans.

• Organize Quality Assurance Team (QAT) meetings and follow up on action points.

• Provide on-the-job training and mentoring to clinical and support staff.

• Coordinate with management and other stakeholders to improve service quality.

• Ensure all services comply with Government of Bangladesh regulations and donor requirements.

• Update policies and procedures in line with regulatory and programmatic changes.

• Any other task assigned by the RTMI authority.

• As per organizational policy