Parent Liaison Coordinator
Job Description
Title: Parent Liaison Coordinator
Company Name: International School Dhaka
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Service Industry
Job Responsibilities:
∎ Answer, screen and forward any incoming phone calls while providing basic information when needed
∎ Provide office support services in order to ensure efficiency and effectiveness within the School
∎ Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement
∎ Maintain open lines of communication with existing parents to ensure their concerns, complaints, compliments and feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
∎ Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
∎ Coordinate parent/community events in order to engage parents in school activities and celebrations.
∎ Assisting in the Induction process via introduction by welcome packs and regular touch base calls
∎ Acting as the first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
∎ Being versed in rules and regulations of the Ministry of Education
∎ Attending weekly meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
∎ Monitor/screen/escalate all complaints
∎ Answering all inquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
∎ Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc
∎ Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
∎ Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters to the relevant departments
∎ Physically ushering and assisting new families to their next engagement in the Admissions, Induction and Departure processes
∎ Contributing and assisting the Admissions Team on their retention and withdrawal targets
∎ Work with Admissions on Back-end data entry on the Family (Student) Profile into various systems and data entry of information from Digital Forms
∎ Call & Email & Survey Campaigns with existing families - 1 x Term (approx.)
∎ Undertake regular surveys of new parent views on the enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle
∎ Alerting the Director of Admissions and Marketing to take necessary action on the existing families of possible withdrawal intentions
∎ Conduct a Family Exit Interview by conducting an initial meeting/phone call with parents
∎ Update appointment calendars and schedule meetings/appointments
Additional Requirements:
∎ Age 28 to 35 years
∎ Good written and oral communication skills
∎ Bilingual candidates with the ability to speak good English are a must
∎ The candidate must have excellent customer service, negotiation skills and a flair for numbers
∎ Functional computer skills are required
∎ The candidate must have 5 years or more of service-related experience preferably in the luxury market
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Oct 2023
Company Information:
∎ 3 Sep 2023
∎ International School Dhaka
∎ Address : Plot 80, Block E, Basundhara R/A, Dhaka 1229
∎ Business : Since 1999 ISD has been providing a first class English Medium International Education to National and Expatriate students on a beautiful purpose built campus. ISD is an International Baccalaureate (IB) World School authorized for the PYP, MYP, DP Programmes.
Category: Education/Training
:
Source: bdjobs.com
Deadline Expired on 3rd Oct 2023
Similar Jobs
Physical Education / Sports Teacher (Class 5-12)
Lecturer/Sr. Lecturer
O Level Science Teacher (Cambridge Chemistry)
Registrar
Behavior Therapist
Academic Counselor
Teacher (pre - section)- Female
Customer Experience Trainer & Business Development
সহকারী নূরানী শিক্ষক
হাফেজ শিক্ষক (হিফজ বিভাগ)
Associate Professor (Faculty of Life Sciences)
Assistant Professor (Faculty of Life Sciences)
Lecturer (Faculty of Life Sciences)
German Language Instructor
Manager, Business Development & PR
Senior Counsellor/ Destination Lead
Mentor/Trainer - Responsive Web Design (RWD)
Mentor/ Trainer (English)
Trainer/ Mentor - Graphics Design (GD)
Professor (Architecture)
Assistant Teacher
Branch Manager
Assistant Professor,Department of Food Engineering and Technology
test_job do not apply
Assistant Professor,Department of English Studies
Faculty (Teacher) - Class VI - XII
IELTS Instructor
শিক্ষক/শিক্ষিকা
Teacher (Pre-Junior School)
Branch Manager,Gulshan
Innovative/Digital Marketing Manager
Subject Teachers Physics / Maths
Regional Retail Development Manager
Office Executive
Graphic Designer & Video Editor
Senior Vice Principal- Smart Academy
Student Care Executive
Subject Teacher(Physics/Chemistry/ Bangla)
Student Counsellor
IELTS Instructor / SOP Writer - Urgent Hire
Facebook Group