Operations Manager

Job Description

Title: Operations Manager

Company Name: TUUO Solutions Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bangladesh University of Professionals,North South University,BRAC University,IBA, Dhaka University students will get preference
∎ Skills Required: Analytical Mindset, Strong communication skills., Strong problem solving skills, Team player

Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s): Analytical ability, BPO Industries, Creative Thinking and Multitasking, Cx Operation, Language skills both in Bengali and English., Manage 500+ FTEs
∎ The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

Job Context:
∎ TUUO is a fast growing BPO (Business Process Outsourcing) company serving global clients in the USA, Europe and Australia.
∎ We are a collective team of 100+ FTEs based in 4 countries who are capable, driven, and empathic. We deploy a combination of data and world class technology to fuel our customer growth.
∎ We are seeking an experienced Operations Manager to deliver operational excellence at our state of the art delivery center based in Dhaka.
∎ You will be accountable for day to day ops, recruitment, commercial performance and client deliverables. As a growing company, you will be responsible for scaling and optimizing our Bangladesh operations.

Job Responsibilities:
∎ Set and Track KPIs for our service delivery team members.
∎ Identify and implement areas for operational improvements.
∎ Build a culture of accountability in the organization.
∎ Conduct ongoing development for our delivery team to ensure client satisfaction.
∎ Liaise with sales and onboarding teams to maintain clients’ expectations.
∎ Track and manage service delivery capacity for our Bangladesh delivery center.
∎ Work closely with other departments to develop operations management structure.
∎ Expenditure management.
∎ Support management in designing and implementing KPIs across the organization.
∎ Responsible for meeting the set targets and handing over completed projects from different departments. (Marketing, Sales, Content Creation).
∎ Establishing objectives for increased output and improved efficiency.
∎ Any other task assigned by the management.

Additional Requirements:
∎ Age 27 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Multicultural team of over 100+ FTE in 4 countries.
∎ Opportunity to work with global companies.
∎ Great work-life balance.
∎ Ample opportunities to grow and learn new skills.
∎ Attractive compensation package.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2023

Company Information:
∎ 9 Jan 2023
∎ TUUO Solutions Limited
∎ Address : 56/2, Dynasty Wahed Tower, West Panthapath, Dhaka-1205
∎ Web : www.tuuo.io

Category: Data Entry/Operator/BPO


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