Education
- Bachelor/Honors
Skills Required
Additional Requirements
- Age 22 to 30 years
Required Skills & Competencies: Excellent verbal and written communication skills in both English and Bangla.Strong interpersonal, customer service and relationship management skills.Professional telephone etiquette and visitor management capabilities.Good command of Microsoft Office applications, particularly MS Word, Excel and Outlook.Ability to manage multiple responsibilities and prioritize tasks effectively.Strong organizational skills, attention to detail and problem-solving ability.Professional grooming, positive attitude and a service-oriented mindset.Ability to work independently as well as collaboratively within a team.
Responsibilities & Context
1. Front Desk & Reception Management
Welcome and professionally greet students, parents, visitors, business partners and international delegates.
Serve as the first point of contact and ensure a courteous, welcoming and professional reception experience.
Manage incoming telephone calls, respond to general inquiries and direct calls to the appropriate departments or personnel.
Maintain visitor records, appointment schedules and front-desk documentation.
Coordinate visitor appointments and ensure timely communication with concerned employees.
2. Client Service & Communication
Provide basic information about the company's services, office procedures and available consultation facilities.
Professionally handle initial inquiries from prospective students and parents and direct them to the relevant counsellors or departments.
Maintain effective communication with internal departments to ensure a seamless visitor experience.
Handle general inquiries with patience, professionalism and a customer-focused approach.
3. Administrative & Operational Support
Manage incoming and outgoing correspondence, courier services and document distribution.
Maintain front-office files, registers, records and other administrative documents.
Monitor the reception area, meeting rooms and waiting areas to ensure cleanliness, organization and professional presentation.
Assist in coordinating meetings, appointments, internal events and official visits.
Support the Administration and People Experience Office with assigned administrative tasks.
4. Professional Standards & Compliance
Maintain confidentiality of student information, organizational records and official communications.
Follow company policies, administrative procedures and professional service standards.
Ensure a professional appearance, punctuality and appropriate workplace etiquette.
Immediately report visitor-related concerns, operational issues or unusual incidents to the appropriate authority.