Experience
- 2 to 5 years
- The applicants should have experience in the following business area(s): Banks, Insurance, Multinational Companies, Telecommunication, Financial Technology (Fintech) Startup
Education
- Bachelor/Honors
Requirements
- 2 to 5 years
- The applicants should have experience in the following business area(s): Banks, Insurance, Multinational Companies, Telecommunication, Financial Technology (Fintech) Startup
Skills Required
Additional Requirements
- Age 24 to 35 years
Responsibilities & Context
Job Purpose: Actively contribute as a team member to enhance the customer service experience for group clients. Take ownership of assigned group clients, streamline processes, and resolve customer inquiries promptly. Collaborate with cross-functional teams to uphold high service standards and maintain regulatory compliance.
Key Roles and Responsibilities:
A. Client Support:
Manage the assigned client portfolio and provide team support when required.
Set clear objectives and ensure tasks are completed efficiently and on time. Handle client complaints promptly, ensuring effective and satisfactory resolution.
Handle client complaints promptly, ensuring effective and satisfactory resolution. Liaise with HR/Corporate representatives of client organizations to resolve queries on coverage, policy terms and employee benefits.
Provide end-to-end servicing of group insurance policies, including onboarding, premium collection, endorsements, renewal negotiations, claims coordination, reinsurance, medical underwriting and database management, etc.
Contribute ideas to improve service quality and client experience.
Adhere to established service protocols to maintain consistency and compliance with industry standards.
Maintain strong communication with clients, medical partners, and internal teams to address issues and manage expectations.
Ensure all client service operations comply with regulatory requirements and company policies.
Keep up-to-date knowledge of group life and medical insurance products to better support clients.
B. Revenue generation:
Take proactive measures to retain clients and secure the inflow of renewal premiums.
Engage in negotiations with clients to promote up-selling and cross-selling of products.