Manager / Senior Manager - Operations
Job Description
Title: Manager / Senior Manager - Operations
Company Name: Quantanite Bangladesh Limited
Vacancy: 01
Location: Dhaka (Mirpur 14)
Salary: Negotiable
Experience:
∎ 4 to 6 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 3 May 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Graduate from any reputed University from any academic discipline
∎ 4-5 years of work experience in the BPO or other similar industries
∎ Functional/Technical skills (Aptitude): Strong Presentation Skills; Process Knowledge regarding BPO Operations; Onboarding clients; Excellent English Communication skills
∎ Attributes: Results Oriented and Quality Focused; Strong Cognitive Skills; Conducting MBR & WBR Skills
∎ Behavioral Competencies: Effective Communication; Problem-Solving; Effective Decision Making; Time Management & Organizing Skills; Coaching and Mentoring; People Management; Empathy; High EQ; Process Innovation; Ability to manage multiple projects/clients
∎ Graduate from any reputed University from any academic discipline
∎ 4-5 years of work experience in the BPO or other similar industries
∎ Functional/Technical skills (Aptitude): Strong Presentation Skills; Process Knowledge regarding BPO Operations; Onboarding clients; Excellent English Communication skills
∎ Attributes: Results Oriented and Quality Focused; Strong Cognitive Skills; Conducting MBR & WBR Skills
∎ Behavioral Competencies: Effective Communication; Problem-Solving; Effective Decision Making; Time Management & Organizing Skills; Coaching and Mentoring; People Management; Empathy; High EQ; Process Innovation; Ability to manage multiple projects/clients
Responsibilities & Context:
∎ Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency.
∎ Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights.
∎ Manage a high-performing group of team leaders who exceed our client’s expectations and run the accounts self-sufficiently.
∎ Meet and exceed client mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model.
∎ Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts.
∎ Manage work assignments and allocation of staff based on absence or tardiness.
∎ Ensure team members follow Quantanite quality process and incorporate Quantanite’s core values in their deliverables.
∎ Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client’s satisfaction.
∎ Coordinate with HR to interview and onboard competent resources.
∎ Oversee and administer client communications.
∎ Ensure that information security guidelines are followed for all assigned accounts.
∎ Provide L&D opportunities to team members for professional growth.
∎ Context:
∎ This position will be responsible for leading multiple campaigns and projects of the Operations department and ensure operational excellence in our delivery of service to our clients. The incumbent will be in constant communication with our clients as well as our internal stakeholders. The role involves leading different operations teams ensuring high team performance and collaborate with internal stakeholders such as Talent Acquisition, Learning & Development, IT and others on various occasions.
∎
∎ Responsibilities:
∎ Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency.
∎ Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights.
∎ Manage a high-performing group of team leaders who exceed our client’s expectations and run the accounts self-sufficiently.
∎ Meet and exceed client mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model.
∎ Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts.
∎ Manage work assignments and allocation of staff based on absence or tardiness.
∎ Ensure team members follow Quantanite quality process and incorporate Quantanite’s core values in their deliverables.
∎ Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client’s satisfaction.
∎ Coordinate with HR to interview and onboard competent resources.
∎ Oversee and administer client communications.
∎ Ensure that information security guidelines are followed for all assigned accounts.
∎ Provide L&D opportunities to team members for professional growth.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Performance bonus, Weekly 2 holidays, Insurance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
∎ Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
∎ Events: Regular team and organization-wide get-togethers and events.
∎ Other benefits such as competitive salary structure, paid leave benefits, two weekends, festival bonuses, transportation allowances, medical insurance
∎ Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
∎ Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
∎ Events: Regular team and organization-wide get-togethers and events.
∎ Other benefits such as competitive salary structure, paid leave benefits, two weekends, festival bonuses, transportation allowances, medical insurance
Employment Status: Full Time
Job Location: Dhaka (Mirpur 14)
Company Information:
∎ Quantanite Bangladesh Limited
∎ Plol: A/5, Block: A, 9th Floor, Section: 14, Mirpur, Dhaka-1206
∎ https://quantanite.com/
Address::
∎ Plol: A/5, Block: A, 9th Floor, Section: 14, Mirpur, Dhaka-1206
∎ https://quantanite.com/
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jun 2024
Category: Data Entry/Operator/BPO
Deadline Expired on 2nd Jun 2024
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