Jr. Social Media Executive & Content Moderator

Job Description

Title: Jr. Social Media Executive & Content Moderator

Company Name: Caretutors Technologies Limited

Vacancy: 3

Age: 23 to 28 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 14000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Bachelor of Social Science (BSS)
• Bachelor of Commerce (Pass)
• Bachelor of Business Studies (Pass)

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 23 to 28 years

• Computer literacy with Microsoft Office

• Typing Skill on both Bangla & English

• Social Media Management

• Presentation Skill

• Monitor our social media channels (e.g., Facebook, Twitter, Instagram, and LinkedIn) for incoming messages, comments, and mentions.

• Respond promptly to inquiries from customers, prospects, and followers, demonstrating a friendly and helpful demeanor.

• Provide accurate information about our products/services, promotions, policies, and company initiatives.

• Resolve customer complaints and issues effectively, escalating complex cases to the appropriate teams when necessary.

• Engage with our audience by liking, sharing, and commenting on relevant posts, fostering a sense of community and brand loyalty.

• Proactively identify opportunities to improve our social media presence, including content ideas, engagement strategies, and community-building initiatives.

• Collaborate with the marketing and customer service teams to ensure consistent messaging.

• Monitor trends and discussions within our online community, providing insights and recommendations for improving our social media strategy.

• Track and analyze key metrics related to social media engagement, including response times, sentiment, and customer satisfaction

• Create content calendars and content strategies (blog posts, emails, videos, social media, etc.).

• Salary Review: Yearly
• Festival Bonus: 2