Jr. Executive – Customer Service / Tele Sales / CRM Agent
Job Description
Title: Jr. Executive – Customer Service / Tele Sales / CRM Agent
Company Name: Akij Venture Ltd.
Vacancy: 3
Age: 20 to 32 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Group of Companies
Published: 2025-11-06
Application Deadline: 2025-11-19
Education:
Bachelor’s degree in any discipline
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Group of Companies
Skills Required: Call Center Operation,CRM skills,Telecommunication Service
Additional Requirements:
- Age 20 to 32 years
Excellent written and verbal communication in both English and Bengali.
Good typing speed in both Bangla and English.
Experience using CRM tools (Zoho, HubSpot, Salesforce) and social messaging platforms (Meta, WhatsApp Business, etc.).
Must be friendly, patient, persuasive, and goal-focused.
Ability to multitask and manage large message volumes.
Willing to work on roster/shift basis.
Responsibilities & Context:
We are looking for proactive and customer-focused individual to join our team as “Jr. Executive – Customer Service / Tele Sales / CRM Agent”. The role is responsible for managing customer communication, CRM operations, and lead conversion through social media and digital platforms.
Responsibilities:
Monitor and respond to messages, comments, and inquiries on social media platforms (Facebook, Instagram, WhatsApp, LinkedIn, etc.).
Convert inbound leads into sales through effective communication and quick response.
Maintain accurate CRM records and ensure proper follow-up with potential customers.
Collaborate with the sales and marketing teams to share insights, feedback, and campaign updates.
Prepare daily and weekly reports on leads, response time, conversion rates, and customer satisfaction.
Maintain brand tone and ensure excellent customer service across all communication channels.
Participate in campaign launches and assist with lead monitoring and engagement.
Work in roster/shift schedules as per campaign or business requirements.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Other Benefits as per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
