Head of ADC

Job Description

Title: Head of ADC

Company Name: Standard Islami Bank PLC.

Vacancy: --

Age: 30 to 50 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Masters
• Bachelor/Honors

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Age 30 to 50 years

• No third class/division in any academic record.

• Minimum of 08 years for VP to EVP of progressive experience in Alternative Delivery Channel, with any reputed commercial bank focusing on ADC Department

• Senior-level banking professional with a proven track record in Comprehensive ADC management having deep functional Knowledge of ADC and Digital Product Management

• Strong analytical and quantitative capability with data interpretation skills.

• Proficiency in MS Office and Analytical Knowledge.

• Lead and manage the Alternative Delivery Channel (ADC) Division, covering ATM, CRM (Cash Recycling Machine), POS, kiosks and other self-service channels, so that customer transactions are seamless, secure and efficient.

• Formulate and execute the ADC strategy, annual business plan and budget in line with the bank’s digital banking and financial inclusion goals.

• Plan and oversee the expansion of the ATM, CRM, POS and kiosk network, including site selection, deployment, relocation and decommissioning, to achieve targets for network coverage, transaction volume and revenue.

• Ensure maximum uptime and availability of ADC terminals through proactive monitoring, vendor SLA management, and timely cash replenishment and maintenance.

• Manage relationships with vendors, switch and network providers, card schemes, and merchant acquiring partners. Negotiate contracts and review performance regularly.

• Oversee cash forecasting, cash-out management and cost optimization for ATM and CRM operations.

• Supervise dispute management and reconciliation of ADC transactions (ATM, POS, CRM, on-us and off-us), ensuring timely chargeback handling and resolution within regulatory and scheme timelines.

• Ensure compliance with Bangladesh Bank guidelines and circulars, card scheme rules, PCI DSS and other regulatory and information security standards.

• Strengthen fraud prevention and risk controls for ADC channels, including transaction monitoring, skimming prevention, physical security, and incident response.

• Drive product and service innovation by introducing new features, technologies and digital payment solutions that enhance customer experience and increase channel adoption.

• Coordinate with IT, Operations, Information Security, Internal Control & Compliance, Branches and other divisions for system upgrades, UAT, integration and smooth service delivery.

• Monitor customer complaints and service quality metrics, and drive continuous improvement in service delivery.

• Prepare and present MIS, performance reports and business analysis for the Management and the Board.

• Build, lead, mentor and develop a high-performing ADC team, and ensure succession planning and capacity building.

• Ensure audit readiness and prompt closure of internal, external and Bangladesh Bank inspection findings related to ADC.

• Perform any other duties assigned by the Management from time to time.

• Provident fund,Mobile bill,Credit card,Gratuity
• Festival Bonus: 2

• Boishashi Bonus

• Furniture Allowance