Sales & Recovery Manager-Cards (upto VP)

Job Description

Title: Sales & Recovery Manager-Cards (upto VP)

Company Name: Standard Islami Bank PLC.

Vacancy: --

Age: 25 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Masters
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age 25 to 45 years

• No third class/division in any academic record.

• Minimum 2 years of experience in card sales and card recovery in any reputed bank or financial institution.

• Working knowledge of credit card and prepaid card products, sales processes, and recovery procedures.

• Proven ability to meet individual sales and collection targets.

• Strong communication and negotiation skills for dealing with customers.

• Basic analytical skills, with the ability to read and interpret collection, aging, and delinquency data.

• Good relationship-building and customer service skills.

• Willingness to do regular field visits for sales and recovery.

• Awareness of Shariah principles in Islamic banking, and of AML/KYC and central bank guidelines.

• Proficiency in MS Office (Word, Excel, PowerPoint) for reports and tracking.

A. Card Sales:

• Achieve individual and team sales targets for Islamic Credit Cards and Prepaid Cards, as set by management.

• Plan and schedule the monthly sales target and visit calendar and track progress against it.

• Visit individual and corporate customers to promote and sell Islamic card products.

• Identify prospective customers through regular field visits, corporate tie-ups, and the bank’s existing customer base.

• Arrange meetings with prospective clients, explain product features, Shariah-compliant structure, and applicable fees, and collect the required documents.

• Verify the completeness of applications and documents (KYC, income proof, etc.) before submission and follow up with the processing unit until the card is issued.

• Brief and train sales executives on products and services so they have adequate product knowledge.

• Develop short- and long-term sales forecasts to support the marketing plan.

• Plan strategies for acquiring new business, including campaigns, merchant offers, and corporate partnerships.

• Maintain strong relationships with customers and provide excellent after-sales service, such as card activation, limit queries, and complaint resolution.

• Prepare field visit and sales reports and present them to management.

B. Card Recovery:

• Lead the card recovery team and ensure the collection of monthly installments and overdue amounts from cardholders.

• Monitor accounts regularly to identify overdue and long-outstanding dues and classify them by aging.

• Review the history of each delinquent card file, including usage, payment pattern, and past contact records.

• Contact cardholders by phone, SMS, letter, and personal visit to secure repayment.

• Visit defaulting cardholders at their residence or workplace to recover dues.

• Negotiate repayment arrangements, such as rescheduling or settlement, within the bank’s policy and Shariah guidelines.

• Ensure any late payment charge is handled as per Shariah-approved policy (charity, not bank income), and avoid conventional interest-based terms.

• Coordinate with the legal and credit administration units on legal notices and further action for non-responsive accounts.

• Prepare a daily time-wise work plan, weekly collection plan, and monthly tour plan, and submit them to the supervisor.

• Achieve the collection and delinquency-reduction targets set by management.

• Prepare regular recovery reports (collection status, NPL/delinquency ratio, aging analysis) for the manager.

• Maintain good relationships with existing and potential customers while carrying out recovery in a professional and ethical manner.

C. Compliance & General:

• Follow the bank’s policies, Shariah guidelines, central bank regulations, and anti-money laundering (AML/KYC) requirements.

• Keep customer information confidential and use it only for authorized purposes.

• Maintain accurate records of all customer interactions, visits, and collections in the system.

• Ensure fair, respectful, and ethical dealing with customers, with no harassment or pressure tactics.

• Coordinate with the Marketing, Operations, Credit, and Customer Service departments.

• Perform any other duties assigned by management.

• Provident fund,Mobile bill,Credit card,Gratuity
• Festival Bonus: 2

• Boishakhi Bonus

• Furniture Allowance