Guest Relations Officer (GRO)
Job Description
Title: Guest Relations Officer (GRO)
Company Name: The Swiss Hotel & Resort
Vacancy: n/a
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
- 1 to 3 years
Published: 2026-09-02
Application Deadline: 2026-09-10
Education: Bachelor`s degree in any discipline.
Requirements:
- 1 to 3 years
Skills Required:
Additional Requirements:
Responsibilities & Context: Job Responsibilities: Welcome guests personally and ensure a warm, memorable first impression. Act as the primary point of contact for guest needs, requests, and concerns throughout their stay. Coordinate with Front Office, Housekeeping, and F&B teams to fulfill guest preferences. Handle guest complaints promptly and professionally, ensuring satisfactory resolution. Conduct courtesy calls/visits to VIP and long-staying guests. Collect and record guest feedback; prepare regular guest satisfaction reports. Assist in organizing special occasions (birthdays, anniversaries) for guests. Maintain guest history/profile records for personalized future service. Support Front Office during check-in/check-out for VIP guests. Ensure guest privacy and confidentiality at all times. Additional Requirements: Both males and females are encouraged to apply. Excellent communication skills in Bangla and English (spoken & written). Pleasant, well-groomed, and confident personality. Strong interpersonal and problem-solving skills. Proficiency in MS Office; familiarity with PMS/hotel software is a plus. Ability to multitask and remain composed under pressure. Employment Status: Full-time. Salary: Negotiable.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
