Guest Relation Executive
Job Description
Title: Guest Relation Executive
Company Name: Best Western Plus Maya
Vacancy: Undefined
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Guest Relation
Job Responsibilities:
∎ Welcome guests during check-in and giving a found farewell to guest while checkout.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing VIP guests, arrivals and departures.
∎ Coordinating and multi-tasking job duties in a busy environment.
∎ Should possess detailed information about the Hotel, city as well as the competition.
∎ Detailed information regarding arrivals and room requirements.
∎ Have up to date information on daily room occupancy
∎ Providing excellent customer service as per hotel standards.
∎ Greeting guests as they enter and exit the hotel.
∎ Providing information regarding the Hotel, town attractions, activities etc.
∎ Check on VIP reservations, complete their pre-registration formalities.
∎ Allocate rooms to all arriving guests.
∎ Maintain up-to date information on room rates, current promotions, offers and packages
∎ Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
∎ Co-ordinate with housekeeping for clearing of rooms.
∎ Collect Guest feedback during guest departure along with his likes and dislikes.
∎ Perform basic cashier activities as and when required.
∎ Maintain guest lockers for safe custody.
∎ Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
∎ Give proper and complete handover to the next shift
∎ Should be able to handle all guests without bias or prejudice.
∎ Follow the house rules and policies laid down by the management.
∎ Adhere to strict staff grooming and hygiene standards.
∎ Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
∎ Good command of the English language is essential, both written and verbal
∎ Must possess strong organization time management skills, attention to detail.
∎ Must be able to work shifts - days, evenings, weekends and holidays.
∎ Ability to relate well to Hotel guests and employees.
∎ Professional in demeanour and presentation.
∎ Personable, enthusiastic, self-motivated and able to work independently.
∎ Observant, discriminating and detail-oriented ng interpersonal and organizational skills.
∎ Able to work morning, evening, weekend, holiday, and overnight shifts.
Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply
Salary: Negotiable
Application Deadline: May 27, 2019
Company Information:
∎ Best Western Plus Maya
∎ Address : Plot # 1C & 2C, Road 17-18, Kabi Farooq Sharoni, Nikunja - 2, Dhaka 1229
∎ Web : www.bwplusmaya.com
∎ Business : Best Western Plus Maya , the finest 4-Star Hotel in Beautiful Bangladesh, is being operated by Best Western Hotels & Resorts. over 4700 upscale and luxury hotels & resorts in 109+ countries.
Category: Hospitality/ Travel/ Tourism
Read Before Apply: Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
