General Manager - Operations
Job Description
Title: General Manager - Operations
Company Name: Rongdhanu Group
Vacancy: 1
Age: 35 to 55 years
Job Location: Cox`s Bazar
Salary: Tk. 100000 - 150000 (Monthly)
Experience:
- 10 to 15 years
- The applicants should have experience in the following business area(s): Newspaper/Magazine, Hotel, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), CNG, Real Estate, Group of Companies, Coffee Shop, Super store
Published: 2025-09-08
Application Deadline: 2025-09-20
Education:
- Master of Business Administration (MBA)
- Master of Business Management (MBM)
- Diploma in Hotel Management
- Bachelor’s degree in Hospitality Management, Business Administration, or related discipline (Master’s preferred).
- Professional certifications in Hospitality Leadership / Hotel Operations will be an added advantage.
Requirements:
- 10 to 15 years
- The applicants should have experience in the following business area(s): Newspaper/Magazine, Hotel, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), CNG, Real Estate, Group of Companies, Coffee Shop, Super store
Skills Required:
Additional Requirements:
- Age 35 to 55 years
- At least 5–7 years in a senior leadership role (Hotel Manager / Director of Operations / Resident Manager) in a 5-star or luxury international hotel.
- Strong understanding of luxury hotel operations, guest relations, and brand service standards.
- Excellent communication, negotiation, and interpersonal skills.Strong analytical and financial management capabilities.
Responsibilities & Context:
The General Manager – Operations will be responsible for overseeing the overall hotel operations, ensuring world-class service delivery, guest satisfaction, and financial performance.
- Lead and manage all operational departments, including Front Office, Housekeeping, F&B, Spa, Security, Engineering, and Guest Services.
- Ensure guest satisfaction by maintaining luxury service standards and personalized guest experiences.
- Develop and execute operational strategies aligned with hotel objectives and brand standards.
- Monitor budgets, control costs, and maximize revenue opportunities across all departments.
- Maintain compliance with safety, hygiene, and statutory requirements.
- Implement guest feedback systems and drive continuous service improvement.
- Foster a culture of excellence, teamwork, and professional development among staff.
- Represent the hotel with owners, corporate office, local authorities, and key stakeholders.
- Handle guest escalations, crisis management, and ensure smooth resolution of operational issues.
- Drive innovation in guest services, sustainability initiatives, and brand reputation.
Job Other Benifits:
- Mobile bill,Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
As per company policy`s
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.11% |
| University of Dhaka | 4.49% |
| IBAIS University | 3.93% |
| University of Chittagong | 3.37% |
| North South University | 2.81% |
| Bangladesh Open University | 2.81% |
| East West University | 1.69% |
| American International University Bangladesh (AIUB) | 1.69% |
| Darul Ihsan University | 1.69% |
| International Islamic University Chittagong | 1.69% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 2.81% |
| 31-35 | 5.06% |
| 36-40 | 30.34% |
| 40+ | 58.43% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 3.39% |
| 20K-30K | 1.13% |
| 40K-50K | 1.13% |
| 50K+ | 94.35% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 5.62% |
| 0.1 - 1 years | 3.37% |
| 1.1 - 3 years | 3.37% |
| 3.1 - 5 years | 1.12% |
| 5+ years | 86.52% |
