Front Office Supervisor
Job Description
Title: Front Office Supervisor
Company Name: SPACE Apartment
Vacancy: 1
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in a hotel or other related fields. Computer Knowledge and experience in MS office programs.
∎ Preferred Professional Certification: Hotel Management,Leadership
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Ensure Outstanding customer care at all times.
∎ Maintains a friendly, cheerful and courteous demeanor at all times.
∎ Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
∎ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
∎ Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
∎ Supervise daily shift process ensuring all team members adhere to standard operating procedures.
∎ Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure quality operation.
∎ Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ Adhere to company credit limit/floor limit policies.
∎ Allocate rooms to expected arrivals after checking the guests preferences and special requests.
∎ Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
∎ Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
∎ Cross Check all billing instructions are correctly updated
∎ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
∎ Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
∎ Performs other duties as assigned, requested or deemed necessary by management.
∎ Ensure Front office log book and hotel logbook is always updated and actioned upon.
∎ Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
∎ Participate in hotel committees and task force assignments.
∎ Assist all departments in servicing the guests during high volume periods.
∎ Takes responsibility in the absence of the Duty Manager / Front office manager
∎ As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Additional Requirements:
∎ Age 25 to 32 years
Salary:
∎ Tk. 17000 - 20400 (Monthly)
∎ Duty meal, Uniform & Service Charge (8 to 10) K. which will be calculated after 30 days of joining
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of NICE Property Management System will give you advantages.
Job Source: Bdjobs.com Online Job Posting
Application Deadline: April 17, 2019
Company Information:
∎ SPACE Apartment
∎ Business : InnStar is a private limited company located in Bangladesh, focusing on high-end commercial, industrial and residential real estate development, including consultation and construction. InnStar creates environmentally friendly, innovative structures by fusing modern design and technology. We believe that excellent customer service is the key to a successful enterprise, and our priority lies in our client?s wishes. We hold informational meetings to assist our potential and existing clients in gauging their opportunities with InnStar. We present our clients with thorough market research, and every single one of our projects are guaranteed to be lead by the best architects, engineers, and contractors available in Bangladesh and abroad.
Category: Hospitality/ Travel/ Tourism
Read Before Apply: Experienced & Qualified candidates are encouraged to apply.
Source: bdjobs.com
Deadline Expired on 17th Apr 2019
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