Front Desk and Billing Officer (BRAC Healthcare Ltd.)

Job Description

Title: Front Desk and Billing Officer (BRAC Healthcare Ltd.)

Company Name: BRAC Enterprises

Vacancy: --

Age: 22 to 38 years

Job Location: Dhaka, Noakhali, Rangpur

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

• Masters

The candidate should have Masters / Post Graduation in any discipline with minimum 2nd class/ division or CGPA 2.50 or equivalent result in all academic examinations

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

• Age 22 to 38 years

• Age, education and experiences may be relaxed in case of potential candidates.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts

• Keeps patient appointments on schedule by notifying providers of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays

• Comfort patients by anticipating patients` anxieties, answering patients` questions, and maintaining the reception area.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

• Protects patients` rights by maintaining confidentiality of medical, personal, and financial information

• Processing billing and payments, using software

• Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, to being the voice of comfort during times of extreme stress and emergency.

• Process transactions to the cash register by effectively and efficiently handling cash, credit card, and mobile wallet payments

• Coordinating with other departments within the hospital to ensure that patients can receive the care they need.

• Utilize our medical office software to schedule new and follow-up appointments for our patients.

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others