Female Student Counselor Officer

Job Description

Title: Female Student Counselor Officer

Company Name: MSM Travels & Tours

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Paltan, Purana Paltan)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years

• Bachelor/Honors
• Masters

• 1 to 3 years

• Age 25 to 35 years
• Only Female

Client Management & Communication

Maintain regular communication with existing clients to ensure satisfaction and continued engagement.

Build and strengthen professional relationships through timely follow-ups and personalized support.

Respond to client inquiries, complaints, and requests promptly and professionally.

Ensure clients receive accurate information about company services or products.

Follow up on client service issues until fully resolved.

Monitor ongoing projects/services and update clients accordingly.

Business Development & Retention

Identify potential upselling or cross-selling opportunities based on client needs.

Support the sales team in client meetings and proposals when required.

Work to achieve client retention targets and reduce churn rate.

Reporting & Documentation

Maintain updated client records, communication logs, and service reports.

Prepare daily/weekly reports on client interactions, issues, and feedback.

Analyze client feedback to recommend improvements to management.

Relationship Building & Professionalism

Represent the company positively to all clients and stakeholders.

Maintain a high level of professionalism, communication etiquette, and customer service standards.

Identify and escalate critical issues to senior management when necessary.

Skills & Expertise, Client Management,

Client Relationship Management, Customer Support Client Service Customer handling, Excellent communication and presentation skills, Compensation & Other Benefits.

T/A, Mobile, Performance bonus, Salary Review: Yearly

Festival Bonus: 2, Workplace

MSM Travels & Tours

Mob: +8801338543783

msm.infoo@gmail.com