Executive - Front Desk

Job Description

Title: Executive - Front Desk

Company Name: Toticell Health & Research

Vacancy: 2

Age: At least 23 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare/Lifestyle product

• Bachelor/Honors
• Masters

• Bachelor/Masters in any discipline from Govt. recognized institutions with science background in H.S.C & S.S.C level will be given preference.

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare/Lifestyle product

• Age At least 23 years

• Candidates having working experience of Front desk management for at least 2 years in reputed hospitals, clinics and healthcare industry will have added advantage.

• Having basic knowledge of medical terminology will get preference.

• Must be energetic, smart, hardworking, proactive, Innovative and capable to work under pressure.

• Must have good proficiency in English, computer literacy and communication skills.

• Should maintain professional appearance and attitude.

• Flexibility to work in shifts, including weekends and holidays.

• Adaptability to work in other sister concerns, if necessary.

• Greet and welcome patients and visitors with a friendly and professional demeanor.

• Handle patient check-in and check-out processes efficiently.

• Schedule and confirm appointments, ensuring optimal use of clinic resources.

• Answer phone calls, respond to inquiries and redirect calls to appropriate personnel.

• Maintain patient records and update information in the clinic`s database with confidentiality.

• Process billing and collect payments, providing receipts and handling financial transactions.

• Assist with administrative tasks such as filing, scanning documents etc.

• Ensure the reception area is tidy and presentable, with all necessary materials (e.g., forms, brochures, leaflets and all kind of printed materials).

• Address patient’s concerns and complaints with empathy and escalate issues when necessary.

• Adhere to clinic policies, procedures and healthcare regulations.

• Perform any other job assigned from Management.