Executive- Call Centre, Customer Care
Job Description
Title: Executive- Call Centre, Customer Care
Company Name: KPJ Specialized Hospital & Nursing College
Vacancy: --
Age: 18 to 32 years
Job Location: Gazipur
Salary: Negotiable
Experience:
Published: 2026-07-25
Application Deadline: 2026-08-24
Education:
- Masters
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 18 to 32 years
Minimum 4 years of experience in customer service, preferably in hospitals, diagnostic centers, or clinical environments.
Competent in using computers and hospital front desk software or appointment systems.
Strong interpersonal skills; ability to communicate effectively in both Bengali and English.
We’re open to hiring freshers with the right attitude and skills
Responsibilities & Context:
Receive and respond to patient inquiries through phone calls, email, social media, and in-person interactions with professionalism, empathy, and courtesy.
Provide accurate information regarding doctors' schedules, hospital services, departments, diagnostic tests, health packages, and appointment availability.
Manage appointment bookings, rescheduling, and patient coordination while ensuring the appointment system operates efficiently.
Operate the hospital PABX/switchboard by answering, screening, transferring calls, taking messages, and ensuring prompt communication with relevant departments.
Welcome and assist patients, visitors, and attendants by providing guidance on admissions, departmental locations, and hospital services.
Coordinate with clinical and non-clinical departments to ensure seamless patient support, admissions, report delivery, and service coordination.
Maintain accurate patient information and update records in the hospital information system while ensuring confidentiality.
Address patient complaints, concerns, and feedback professionally, ensuring timely resolution and a positive patient experience.
Promote the hospital's healthcare services, wellness packages, and value-added offerings to enhance patient engagement and satisfaction.
Ensure exceptional customer service standards by maintaining professional communication and delivering a positive patient experience at every point of contact.
Job Other Benifits:
- Medical allowance,Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
As per Hospital Policy
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
