E-commerce Operational (Intern)

Job Description

Title: E-commerce Operational (Intern)

Company Name: S&M IT FIRM

Vacancy: 05

Age: Na

Job Location: Dhaka, Dhaka (Shankar)

Salary: Negotiable

Experience:

Published: 2024-06-08

Application Deadline: 2024-06-21

Education:

Requirements:

Skills Required:

Additional Requirements:

Responsibilities & Context:

Company Overview:

S&M IT FIRM is a rapidly growing e-commerce agency company specializing in the global online marketplace in the USA, We pride ourselves on delivering high-quality products and exceptional customer service to our clients worldwide. As we continue expanding our operations, we seek an operation executive. join our team and drive our success in the worldwide online marketplace.

Responsibilities:

• Inventory Management: This includes managing stock levels, tracking inventory movements, forecasting demand, and optimizing inventory turnover to prevent stockouts or overstock situations.

• Order Processing: This involves receiving and processing customer orders, verifying payment, picking, packing, and shipping items, as well as managing returns and exchanges.

• Customer Service: Providing support to customers through various channels such as email, live chat, or phone. This includes addressing inquiries, resolving issues, and handling returns or refunds.

• Payment Processing: Managing payment gateways, processing transactions securely, and preventing fraudulent activities.Logistics and Shipping: Coordinating with shipping carriers, negotiating shipping rates, optimizing shipping processes, and tracking shipments to ensure timely delivery.

• Analytics and Reporting: Analyzing sales data, website traffic, and customer behavior to identify trends, measure performance, and make data-driven decisions to improve business operations.

  Qualifications:

• Excellent communication and interpersonal skills.Self-motivated with a strong sense of accountability and attention to detail.

• Ability to thrive in a fast-paced, entrepreneurial environment.Currently enrolled in an accredited college or university.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic understanding of the industry for internship.Motivated and eager to learn.Ability to commit to the internship duration as specified strong organizational and time-management skills.

• Attention to detail and problem-solving abilities.

  Employment Status: Full-time (Night Shift)11 PM to 06 AM.Based on the USA time zone.

  work from the office.