Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Above IT

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: call centre executive, data entry operator, Social Media Management

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): call centre executive
∎ The applicants should have experience in the following business area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Context:
∎ Above IT is hiring Customer Service Executive for Help Center. He/she will have to answer incoming & outgoing calls from customers who wants to know about our services, answer customer query, manage complaints and troubleshoot critical call queries. He/ She will have the Sense of responsibilities, analytical ability.
∎ Job experience from Genex and SSL candidate will be highly preferred.

Job Responsibilities:
∎ Maintaining the relationship between company and customers.
∎ Listen & handle customer queries about products & services effectively.
∎ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Take feedback from customer about service.
∎ Report time to time to the team leader for complicated issues.
∎ Manage large amounts of inbound and outbound calls in a timely manner.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply
∎ Apply if you are near Uttara
∎ Please don't apply if you are not near Uttara

Salary: Tk. 7000 - 14000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Jun 2021

Company Information:
∎ 20 May 2021
∎ Above IT
∎ Address : 1st Floor, House 20, Rd No. 9, Sector 11, Uttara, Dhaka 1230
∎ Web : http://abovebd.com/
∎ Business : Above IT provides Web Development, Mobile Apps, Ecommerce Solution in Bangladesh. Get your ecommerce business solution with us.

Category: Data Entry/Operator/BPO

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