Customer Service Manager

Job Description

Title: Customer Service Manager

Company Name: REVE Systems

Vacancy: --

Age: At least 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication,Software Company,E-commerce

• Bachelor of Business Administration (BBA)
• Master of Science (MSc) in Information Technology

• IT, or a related field (Master’s preferred).

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication,Software Company,E-commerce

• Age At least 32 years

• Minimum 5 years of experience in customer support, with at least 2 years in a managerial role, preferably in the software or telecom sector.

• Strong leadership and team management skills.

• Excellent communication (both verbal and written) in English and Bengali.

• Experience with CRM platforms (e.g., Salesforce, Zoho, Freshdesk) is a plus.

• Ability to handle pressure and make decisions independently.

• Strong problem-solving and conflict-resolution skills.

• Flexible to work in different shifts if required.

Context:

The Customer Service Manager will lead and supervise the customer support team to ensure exceptional service delivery, efficient resolution of client issues, and consistent customer satisfaction. This role is key in building long-term client relationships, streamlining support operations, and aligning service quality with the company’s growth objectives.

Key Responsibilities:

• Supervise and manage day-to-day operations of the customer service team.
• Set performance metrics and ensure adherence to SLAs and KPIs.
• Handle escalated customer issues and ensure prompt resolution.
• Analyze customer feedback and implement strategies for service improvement.
• Develop training programs and conduct regular skill development sessions for the support team.
• Collaborate with technical, sales, and product development teams to ensure effective customer solutions.
• Prepare regular reports on customer service metrics and present them to management.
• Ensure the team uses CRM systems effectively and maintains updated records.

• Mobile bill,T/A,Provident fund,Weekly 2 holidays,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• 30% Discount on Le Reve Product

• 10% Discount on Le Delicia Product