Customer Service Manager
Job Description
Title: Customer Service Manager
Company Name: REVE Systems
Vacancy: --
Age: At least 32 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): Telecommunication,Software Company,E-commerce
Published: 2025-07-28
Application Deadline: 2025-08-27
Education:
- Bachelor of Business Administration (BBA)
- Master of Science (MSc) in Information Technology
IT, or a related field (Master’s preferred).
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): Telecommunication,Software Company,E-commerce
Skills Required:
Additional Requirements:
- Age At least 32 years
Minimum 5 years of experience in customer support, with at least 2 years in a managerial role, preferably in the software or telecom sector.
Strong leadership and team management skills.
Excellent communication (both verbal and written) in English and Bengali.
Experience with CRM platforms (e.g., Salesforce, Zoho, Freshdesk) is a plus.
Ability to handle pressure and make decisions independently.
Strong problem-solving and conflict-resolution skills.
Flexible to work in different shifts if required.
Responsibilities & Context:
Context:
The Customer Service Manager will lead and supervise the customer support team to ensure exceptional service delivery, efficient resolution of client issues, and consistent customer satisfaction. This role is key in building long-term client relationships, streamlining support operations, and aligning service quality with the company’s growth objectives.
Key Responsibilities:
- Supervise and manage day-to-day operations of the customer service team.
- Set performance metrics and ensure adherence to SLAs and KPIs.
- Handle escalated customer issues and ensure prompt resolution.
- Analyze customer feedback and implement strategies for service improvement.
- Develop training programs and conduct regular skill development sessions for the support team.
- Collaborate with technical, sales, and product development teams to ensure effective customer solutions.
- Prepare regular reports on customer service metrics and present them to management.
- Ensure the team uses CRM systems effectively and maintains updated records.
Job Other Benifits:
- Mobile bill,T/A,Provident fund,Weekly 2 holidays,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
30% Discount on Le Reve Product
10% Discount on Le Delicia Product
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.06% |
| University of Dhaka | 5.01% |
| Daffodil International University (DIU) | 2.89% |
| North South University | 2.70% |
| Stamford University Bangladesh | 2.70% |
| Southeast University | 2.50% |
| 2.50% | |
| Jahangirnagar University | 2.31% |
| American International University Bangladesh (AIUB) | 1.93% |
| East West University | 1.93% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 34.68% |
| 31-35 | 29.87% |
| 36-40 | 22.74% |
| 40+ | 9.06% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 9.63% |
| 20K-30K | 17.15% |
| 30K-40K | 18.88% |
| 40K-50K | 12.91% |
| 50K+ | 41.43% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 8.29% |
| 0.1 - 1 years | 5.39% |
| 1.1 - 3 years | 13.29% |
| 3.1 - 5 years | 13.87% |
| 5+ years | 59.15% |
