Customer Service Executive (HR-Contractual)

Job Description

Title: Customer Service Executive (HR-Contractual)

Company Name: Community Bank Bangladesh PLC.

Vacancy: --

Age: 23 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 26000 (Monthly)

Experience:

Published: 2026-10-14

Application Deadline: 2026-10-31

Education:

• Bachelor/Honors

• Age 23 to 32 years

• Minimum Bachelor's Degree/Graduation or Equivalent Degree from any UGC approved University with no third division in academic records.

• CSE is a fresh entrant position, however, having 1 year experience in Bank or relevant field may have preference.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office and basic IT operations.

• High integrity and professional ethics.

• Willingness to work anywhere in Bangladesh.

• Provide friendly and responsive customer service.

• Respond to all sorts of customer queries.

• Coordinate with relevant units including Branches and Divisions for delivering smooth customer service.

• Time-bound service delivery.

• Proactively identify customer requirements and fulfill them with sincerity and due diligence.

• Maintain accurate and up-to-date customer records in the bank's system.

• Assist customers with account opening, account maintenance and other banking service requests.

• Handle customer complaints professionally and escalate unresolved issues to the appropriate department.

• Explain the bank's products and services (deposit, loan, cards, digital banking, etc.) clearly to customers.

• Ensure compliance with bank policies, KYC and regulatory requirements while serving customers

• Maintain confidentiality of customer information.

• Prepare daily or periodic service reports as required by management.

• Can also be assigned in any Division with specific Job Requirement and Job Description.