Customer Service Counselor
Job Description
Title: Customer Service Counselor
Company Name: Divine Mercy Hospital Ltd.
Vacancy: 01
Age: 25 to 45 years
Job Location: Gazipur (Kaliganj)
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Hospital
Published: 2025-08-13
Application Deadline: 2025-08-31
Education:
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Hospital
Skills Required: Customer Care,Customer Handling,Customer Relationship Management,Customer Service
Additional Requirements:
- Age 25 to 45 years
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work under pressure.
Basic computer proficiency (Microsoft Office, email, chat support).
Patience, empathy, and a positive attitude.
Responsibilities & Context:
1. Customer Support & Issue Resolution
Respond promptly to customer inquiries via phone, email, live chat, or face-to-face.
Assist with service information, complaints and billing queries.
Troubleshoot issues and escalate complex cases to the appropriate department when necessary.
2. Communication & Relationship Building
Maintain a friendly, patient, and professional manner in all interactions.
Listen actively to customer concerns and provide accurate solutions.
Follow up with customers to ensure satisfaction and build long-term relationships.
3. Documentation & Reporting
Log customer interactions, complaints, and resolutions in a systematic process.
Provide feedback to management on recurring issues and customer trends on a regular basis.
4. Policy & Process Adherence
Follow company guidelines for returns, refunds, and service policies.
Stay updated knowledge on all hospital services knowledge, promotions, and company policies.
5. Team Collaboration
Work closely with Customer Service team, Duty Managers, and other departments to resolve customer issues efficiently.
Participate in training sessions to improve service quality.
Perform any other duty assigned by the superior from time to time.
Job Other Benifits:
- Mobile bill,Gratuity
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 19.07% |
| University of Dhaka | 2.33% |
| Northern University Bangladesh | 1.86% |
| University of South Asia | 1.86% |
| Uttara University | 1.86% |
| Daffodil International University (DIU) | 1.86% |
| Dhaka International University | 1.86% |
| Bangladesh open University | 1.40% |
| Govt. Bangla College | 1.40% |
| Carmichael college, Rangpur | 1.40% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 44.65% |
| 31-35 | 28.84% |
| 36-40 | 12.56% |
| 40+ | 10.70% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.47% |
| 20K-30K | 40.47% |
| 30K-40K | 20.47% |
| 40K-50K | 10.23% |
| 50K+ | 8.37% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 8.37% |
| 0.1 - 1 years | 5.12% |
| 1.1 - 3 years | 15.81% |
| 3.1 - 5 years | 12.09% |
| 5+ years | 58.60% |
