Customer Service Counselor

Job Description

Title: Customer Service Counselor

Company Name: Divine Mercy Hospital Ltd.

Vacancy: 01

Age: 25 to 45 years

Job Location: Gazipur (Kaliganj)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital

• Age 25 to 45 years

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to multitask and work under pressure.

• Basic computer proficiency (Microsoft Office, email, chat support).

• Patience, empathy, and a positive attitude.

1. Customer Support & Issue Resolution

• Respond promptly to customer inquiries via phone, email, live chat, or face-to-face.

• Assist with service information, complaints and billing queries.

• Troubleshoot issues and escalate complex cases to the appropriate department when necessary.

2. Communication & Relationship Building

• Maintain a friendly, patient, and professional manner in all interactions.

• Listen actively to customer concerns and provide accurate solutions.

• Follow up with customers to ensure satisfaction and build long-term relationships.

3. Documentation & Reporting

• Log customer interactions, complaints, and resolutions in a systematic process.

• Provide feedback to management on recurring issues and customer trends on a regular basis.

4. Policy & Process Adherence

• Follow company guidelines for returns, refunds, and service policies.

• Stay updated knowledge on all hospital services knowledge, promotions, and company policies.

5. Team Collaboration

• Work closely with Customer Service team, Duty Managers, and other departments to resolve customer issues efficiently.

• Participate in training sessions to improve service quality.

• Perform any other duty assigned by the superior from time to time.

• Mobile bill,Gratuity
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2